Nissan India inaugurates new parts distribution centre in Chennai
Nissan India has inaugurated a new after-sales parts distribution centre (PDC) in Chennai today at the Indospace SKCL Industrial Park in Sriperumbudur Taluk. Built over an extensive 4.8 lakh sq. feet area, the facility is Nissan’s first and biggest of the additional PDCs and features a daily outbound volume of 2800 lines per day compared to the previous facility’s 700 lines. The PDC also has an increased dispatch rate of 90% and is capable of dispatching parts the same day throughout India. Nissan is also planning to open more PDCs in India with the Chennai centre as the hub.
Mr. Kenichiro Yomura, President, Nissan India Operations, said, “Customer satisfaction is one of our key focus areas this fiscal year. Our new after-sales parts distribution centre reaffirms our commitment to our customers in India. Efficient supply of spare parts across our existing service network is imperative to complement our plan to increase our sales touchpoints.”
He also added, “Our plan is to have a hub-and-spoke parts distribution model. We will set up additional spare parts distribution centres in other locations in India in coming months, while Chennai will be the distribution hub.”
To be directly managed by Nissan Motor India with the support of Indospace, Yusen Logistics and Nippon Express, the Chennai PDC employs around 300 floor members and was constructed in a record period of just 11 months. The new PDC is aimed to help optimizing Nissan’s supply chain management process in India by ensuring a more efficient delivery of spare parts to its authorized workshops. This will result in faster service delivery experience for customers thus improving customer satisfaction.
The key deliverables of the new Chennai PDC are consistent improvement in parts availability (top level of parts fill rate), VOR same day dispatch (within 24 hours delivery), continuous improvement in quality (including packaging design and full track road scheme) and 3R environmental contribution (reuse of wooden crate, returnable packaging and recycle).