A few units were reportedly facing 'vibration issues', that were fixed by a remap
Japanese automaker Isuzu has issued a statement regarding the recall of the D-Max V-Cross. When contacted, we were told that a vibration/jerking issue was reported by a few customers, which was fixed by a software update of the ECU.
“We had received feedback from some D-MAX V-Cross customers who were experiencing engine vibrations at some RPM levels. This was checked internally and the issue has been resolved by remapping the ECU. The process is simple and takes approximately 30 minutes and has resulted in much better performance of the engine. The same has been extended to other customers who have not reported the issue,” said a spokesperson.
The 2.5-litre 136PS motor is known for its reliability and it is good to see Isuzu proactively fixing any problems in the vehicle. A few customer testimonies were shared with us as well, which showed a generally positive experience. Messages from the customers also reflected that the issue had been resolved with the remap.
Isuzu is offering the remap to other customers as well. In case you own one, it would be wise to contact service personnel to get the update done. Also, it is safe to assume that units of the pickup that are still in the making will come with the update from the factory itself. The V-Cross is an extremely niche product with a limited audience, and such steps will only strengthen Isuzu's after-sales credibility.
We think the V-Cross is a nice blend of utility and lifestyle, and has managed to breathe some life into a nascent segment in the country. We've driven it already; you can check out the review here.
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