Download Mobile AppGet On Road Price Feedback Ask a Question
My Account
  • Language
  • Notifications
  • CitySelect City
  • Login

Here’s How Mercedes-Benz India Will Help Its Flood-Affected Customers In Mumbai

Modified On Sep 01, 2017 12:52 PM By Rachit Shad

The German auto giant announces a host of aftersales measures to make life easier for those impacted by the natural calamity

Mercedes Benz Logo

No one has ever been equipped or prepared enough to fight Mother Nature in her vengeance mode. But things can surely be done to help the affected and get them back on track as soon as possible. That’s exactly what Mercedes-Benz India wants for its customers who were left stranded or faced technical difficulties with their premium cars during the recent floods that hit the nation’s financial capital. 

How will it help?

The company has formed a cross-functional task force from the aftersales team to support the customers whose cars were affected in any manner during the horrifying floods in Mumbai on August 29, 2017. This special team, which will work through different functions within the company, is examining the impact and preparing an action plan to help the customers.

Mercedes-Benz India MD & CEO - Roland Folger

What else?

Mercedes-Benz’s partner Allianz Global is recovering the affected vehicles and the retail network teams are injecting additional manpower to support the customers. Here’s what a Mercedes-Benz customer can expect, depending on what kind of work is required on the vehicle:

  • Faster recovery of affected vehicles via Allianz Global
  • Both dealers in Mumbai to waive off towing charges, if applicable, for cars recovered via Allianz Global
  • Special discounts for spare parts
  • Shipment charges waived off if parts are procured via air courier
  • Quicker processing of Mercedes-Benz insurance claims
  • Designated teams at both dealerships in Mumbai for faster turnaround time
  • Neighbouring dealers to support by providing trained manpower, parts etc.
  • Mercedes-Benz technical experts to supervise dealers and also offer consulting to customers whenever required

Maintaining a premium car has always been a bit of a handful. Having said that, if companies come forward to help their customers in dire need like these and redefine what customer centricity is, it would leave a long lasting impression in its own good way. Do let us know what you feel about this move from Mercedes-Benz in the comments section below.

You might also be interested in

Upcoming Cars

*Estimated Price New Delhi
Feedback
+91

Thank you!

We would consider your suggestion. Thanks for Golden words.

×
×
Select your city
To get a better CarDekho experience
Advertise With Us

Cardekho is the right platform to reach out to your customers. We ensure that your advertising messages reach the relevant customer in the right way.

For any advertising options and corporate tie-ups, you may contact us at the below details:

HEAD OFFICE
Girnar Software Pvt. Ltd., JTM, Model Town, Near Jagatpura Flyover, Jaipur -302017 Phone: +91-141-2611889
NORTH
Siddharth Sharma (+91-9971900499) Vinil Arora (+91-9818358766)
WEST & SOUTH
Amol Kelkar (+91-9833155866) Ria Kaul (+91-9820295866)
×