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Chevrolet’s India Exit – How Will You Be Affected?

Modified On May 18, 2017 07:28 PM By Tushar

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With General Motors exiting the domestic market, how will you, the Chevrolet owner, be affected?

Let’s cut straight to the chase. Chevrolet has lakhs of existing customers in India, including around 6,000 that were added in 2017 alone. With General Motors, or rather, Chevrolet, stopping domestic sales in India, existing owners will surely have several questions on their mind.

So, we spoke to Chevrolet India’s senior executives to bring you some clarity on the situation as it stands:

1) Where can I get my car serviced?

Chevrolet has stated that it will ensure a hassle-free ownership experience for existing customers. It is coordinating with existing dealers/service partners to ensure that customers can still go to their authorized service centre to have their cars’ maintenance needs catered too.

2) Will I face issues with regard to spare parts?

The company has assured customers that any maintenance-related work, including spare part sourcing will not be an issue. Spare parts will be available across the country through the brand’s 150 dealer network.

3) What about my warranty and the complete care program?

Kaher Kazem, President and MD, General Motors India, has confirmed that all warranties offered will be honoured by the company and all policies held by customers remain unaffected. The Chevrolet Complete Care program is also valid and Chevrolet will continue to provide service center support along with 24/7 contact center and roadside assistance support.

4) Will my resale value be affected?

It is highly likely the Chevrolet products will take a hit in value in the used car market. All the models Chevrolet sell will be discontinued from December 31, 2017, and such actions have a negative impact on a car’s value.

5) Should I buy a Chevrolet, whether new or used?

It is worth considering if you're looking to score a hard bargain. Dealers will be looking to clear their stock, which makes it a buyer’s market. Customers can twist a dealer’s arm to get heavy discounts, but bear in mind the prior point i.e. your resale value is likely to take a hit a few years down the line. Also, while the company has given its assurances, it remains to be seen how the situation pans out.

6) What about upcoming launches?

The shutdown includes upcoming cars like the new Beat and Beat Essentia as well. Neither one of these cars, nor the new Cruze will come to India. In short, no new Chevrolet model will be launched in India from now on - locally made or imported.

7) So is Chevrolet in India anymore?

Yes. Chevrolet will be producing cars at its plant in Talegaon, Maharashtra, but it will only be for export markets. Additionally, the General Motors technical centre in Bangalore will be actively participating in the brand's research and development activities.

Have any more questions? Share them with us in the comments section.

Also read:  General Motors Shuts Its Halol Plant After Two Decades

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vesatso tetseo
Mar 20, 2018 10:56:31 AM

I am also one of the customers of Chevrolet car. I would like to offer some comments in this connection. Chevrolet cars are excellent design with powerful engine. I like this company's car even now am not intending to sell to anybody as long the parts are available in India I 'll be using thus car. However, there are good reason behind the American company to withdraw manufacturing their cars in India. It must be the reason where they are withdrawing due to manufacturing of Chevrolet Sail diesel Engine sedan car, when, this car was advertised in TV and papers it got maximum attraction and in the first place where there were around 9000 people book for this car. However, after the delivery of car, the customers have started complaining about manufacturing defect on engine. Even, I have to replace the engine. According to technician a small part in engine is defective, so I have to press for engine replacement, because within two to three drives the car simply stop. So it has been replaced. Similar cases have been aroused in others whereby it cause disappointment to many buyers. So the company has been brought low. The second reason is the company dealers are very polite but actually not helpful, they are not friendly in extending help to the customers. This atittude must be the reason where it leads to customer afraid of buying Chevy cars which lead to the loss of the company. Thirdly is the arms controller is too small in comparisons with others of the same category to carry the heavy engine this lead to the demaged of the vehicle ( Chevy cars) This is how if the company do more research taking consideration the hilly terrain which Indian is a land of different terrain; many of are hilly terrain. The company workers has to be more sincer and honest in their works. The dealers have to be more considerate in dealing with customers, in attending to their grievances. So if these things are improve the company are not inferior to the other company. Actually it is the failure our Indian manufacturers and not American, however otherwise this can regain it full popularity. Vesatso Tetseo Rtd Director.

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cardekho
Mar 21, 2018 8:35:10 AM

Thank you for taking out time to share your thoughts.

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    arun kumar pandey
    Jun 30, 2017 5:45:09 AM

    They should have left India decades ago.It was a loss making co. since it's inception in India.

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      ajitsingh khurana
      May 19, 2017 3:58:23 PM

      what about employees

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