A/C performance

Hi , this is my second Hyundai Car , I bought this car due to previous good experience with Hyundai . I got my shock of the life when suddenly AC stopped working , my Car is just 1.5yrs old ( 15,000) km run . When I contacted the Hyundai dealership for the ratification , I was shocked to know the reason for the problem , I was told the AC relay is too low built and a rude shock can cause this problem , I was also told this is due to the Vehicle design . During the purchase I was told that this is best car with futuristic design . I would request new buyers pl beware of buying such product which causes metal pain and agony .The local dealers in the name of Service are looting gullible Customers by charging exuberant amounts in the name of Service without Customer satisfaction . The feedback system is also not effective , there is no remedy post complaints . The feedback call is just to have the ratings and No BODY is interested in Customer Satisfaction . I hope the same will be rectified through this esteem column. Thanks