Miserable once you need spares

By for Tata Zest 2015-05-27 15:43:09.0
18 people found it helpful. 2348 ViewsWrite Review
2 ⁄ 5
  • Appearance
  • Performance
  • Comfort
  • Value For Money
  • Fuel Economy
  • Overall Satisfaction

Pros : Car itself

Cons : Cart Parts and Customer service


Look and Style: Good, I have XMS Diesel Manual

Comfort: Good, I had Ford Ikon earlier, that was far better with suspension.

Pickup: Very good pickup after it crosses 60KMPH. In low speeds pickup is not linear, infact it's a bit lower than it should be on a 90PS engine.

Mileage: 16kmpl - If you hit high speeds frequently on highways

18kmpl - If you go at 80-90kmph consistently. This has been my favourite.

20kmpl - Achievable when you drive carefully.

13kmpl - In Hyderabad city traffic.

Best Features: Insta mileage bar in speedometer, Stearing hardens as you increase speed, thus it gives us best control in high speeds, Good engine power. I was able to hit 165 kmph on Ring road, Hyderabad.

Needs to improve:

CUSTOMER SERVICE is BELOW PAR STANDARDS . I'll update this section as I am undergoing major problems with spares with them and TATA.

Car had underbody damage due to stone hit, so I gave car to Tata service center, and they kept saying parts not available, which is true, and only TATA should help on this by manufacturing parts and giving realistic timelines on delivery through their fanchises. Its been 13 days and going on, I am without car now, which is very hard to digest, since its my regular transportation for everything. And most of the issue is due to TATA not making parts as far as I can conclude.

Overall Experience

Car is best in its segment, I love the car BUT Customer Service is below average, Parts availability is ZERO. That means you should never get in to problems if you want to live with this car.

Was this review useful to you? Yes 18   No 7
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  • pooransingh ahirwar |17 Jun,2015 11:56:29 AM

    Your suggestion is very useful to take decision of purchasing tata zest car

  • sanjay |27 Jun,2015 05:37:06 PM

    only 13 KMPL IN CITY ????????????

  • Dinesh |19 Jul,2015 12:37:51 PM

    Worst customer service by TATA Motors

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Tata Zest review scorecard

  • Over all
  • 6 Months
  • 3 Months
Positive
58
Negative
12
Neutral
5
Positive
23
Negative
2
Neutral
1
Positive
12
Negative
1
Neutral
1

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