Great Car - Bad Customer Service

By for Tata Zest 2016-08-10 20:27:28.0
5 people found it helpful. 416 ViewsWrite Review
4 ⁄ 5
  • Appearance
  • Performance
  • Comfort
  • Value For Money
  • Fuel Economy
  • Overall Satisfaction

Excellent car, great driving quality, great interiors, exceptional music system, comfortable even on long drives, great ground clearance and suspension. It had an issue initially with car engine stopping on traffic signals or in heavy traffic, however, sorted with software update during first service at no cost. Pickup quality is fine on Eco mode, good on City mode and excellent on Sports mode. One can actually feel the difference while changing modes. Mileage is so far good in comparison to other cars in the same class. Voice enabled feature is really good and system easily understands what you say.

Cons -

1. Pathetic customer service. While Tata has placed good process control plan, however, it fails as Customer Care Executive doesn't seems well trained or hiring is poor. After buying car I got frequent feedback calls from Tata, however, they just read a questionnaire and cannot deviate from it at all or understand anything beyond that questionnaire. Customer handling on showrooms and service center is poor. Anyone coming to buy a car may change his mind as I was about to after my first interaction. Service center staff pays no concern to what you say, they just follow their guidelines. Quality of car cleaning is poor.

2. Doors have light colored cotton pads which easily gets spoiled

Overall if you are buying just car - Go for it as you will not find anything better at this cost. It has all what a sedan costing 10L may have. Do not rely on customer service, you have to manage it by your own and stand on their head to get the work as per your expectations.

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Tata Zest review scorecard

  • Over all
  • 6 Months
  • 3 Months
Positive
58
Negative
12
Neutral
5
Positive
22
Negative
2
Neutral
1
Positive
12
Negative
1
Neutral
1

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