Pros : Nothing.
Cons : After sales service is pathetic.
So I booked this Decent looking car made by a pathetically cheating company called Tata in the month of October 2014 from Fortune Cars Pvt. Ltd., Wagle Estate, Thane West Mumbai , which is the first car for the family and gift for my parents (I am sure everyone would understand the emotions attached to it unlike this cheat company). I took the delivery of it on 5th December 2014 and from that very moment I was convinced somewhere in my mind that I have made the biggest mistake by buying this car. Let me just summarize the issues in points for people to read and if at all some Tata motors official is reading it and is bothered about its customers even a bit.
- At the time of delivery itself, the car would not start as the battery was down and it had to be jump started to be delivered to me. What an amazing start!!! What a confidence booster!!
- All went well till last month when my car met with an unfortunate accident. That's where the best time with the so called beast starts. I go to Fortune Cars Pvt. Ltd., Wagle Estate, Thane West Mumbai for repairs and that is where I realised that my insurance claim cannot be processed because I still do not have my RC book after over 8 months of registration (Technically it's the dealership's responsibility to make sure I get it as they even charge for it). So I am made to run around to get some information from the RTO and in the meanwhile I posted my grievance here on the official Tata Zest Facebook page about the same on 20th July 2015. I was promptly called by the Tata Motors representative and after understanding my problem, they shared the number of Mr. Vinod Gawai (Mobile Number - 9822223602). I contacted him and explained him with my problem and he assured to get back to me next day morning. But all he did was made someone call from Fortune Cars Pvt. Ltd., Wagle Estate, Thane West Mumbai who just told me that they cannot do anything and I only have to run behind RTO to make sure my insurance claim gets approved. Since that day, Mr. Vinod Gawai has "BLOCKED" my number. So I put a post again here on 24 July for the same, and I was not at all surprised that I did not hear anything from Tata Motors. Finally after taking a leave at work and going through a lot of mental harassment and torture I got my car repaired but obviously how can it be perfect when you are dealing with Tata Motors. The Bonnet and the Bumper which were replaced were not fitted properly!!!
- The next incident happened on 8th August 2015, when me and my wife decided to have short weekend trip to Mahabaleshwar to relax from routine work life, but looks like Tata Motors does not like its customers having peaceful time. I was on Lonavala ghat where suddenly the wiper stopped working. Somehow I managed to drive till the nearest local garage in heavy rains, where the mechanic told me that the wiper motor has stopped working and needs to be replaced. I mean how an 8 months old brand new car can have such pathetic spare parts!! I somehow managed to drive down till Concorde Motors Pune, near Balewadi Stadium as driving back to Mumbai without wipers was impossible. After checking the problem, Concorde motors informed me that the part will need to be changed, to which I agreed. As expected, the part was not available in their workshop, so they checked if it can be made available from any of the Tata Motors authorised workshops in Pune and again as expected I was told that it is not available in entire Pune!!! Calling for the part from company will take at least 3 day's time and I would have to leave the car in Pune for that much time, so I called Fortune Motors, Thane to check if they can give me any other solution. They checked on their systems if the part is available in Pune, and to my surprise or rather a shock, they informed me that it is available at Pandit Auto, Bhosari. I immediately called up Pandit Auto to confirm the availability and left from Concorde ignoring the fact that they had fooled me and cheated me about the availability of spare parts. After reaching Pandit Auto and running behind people there to get work started, Mr. Anil told me that the work cannot happen on the same day as there is no one available to "OPEN JOB CARD IN THE SYSTEM AS EVERYONE IS BUSY IN DELIVERY (Can I say in Cheating new customers)". After fighting with him and pleading him for an hour finally someone agreed to make a Job Card and the inspection started. There came the new problem!! The engine of my car would not turn off even after turning off ignition and removing the key!! Reason behind that was, Concorde motors messed up the wiring while checking for the wiper issue!! After spending nearly 5 hours at workshops for wiper issue finally the car was back to normal and luckily it did not further ruin the already ruined weekend trip!!!!
- If you thought I was done, then apologies, but Tata Motors is still not satisfied despite torturing so much!!
I gave my car at Fortune Cars Pvt. Ltd., Wagle Estate, and Thane West Mumbai today on 11 August 2015 for second scheduled service. I had an issue with the Bluetooth connectivity that every time after couple of calls, there will be weird disturbance whenever an incoming or outgoing call is made. The service centre personally reported the same to the engineers from Harman, who is the vendor for the music system. As I knew they would not agree to the problem till the time they see it for them self, I sent them a video of the problem to which I was told that "iPhone 6 is NOT COMPATIBLE WITH THIS SYSTEM!!!!" Are you serious!!! Are you out of your mind!!! One of the most latest and most used and the best phone available in the market is not compatible with your system!!!! Why the hell do you even have this system then!!!! Why the hell do you market it as one of the best features in the car!!!
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