A car's success in India is also credited to the after sales and service that the car maker gives for it. Buying a car is one aspect and maintaining it is another. A car model or brand having a good strong after sales and service network sells well and Maruti Suzuki India for that matter is a big live example in India. The after sales for the car that we are talking is for the Ford Figo that we have been driving and so far have not encountered any issue with. The Figo TDCi Diesel has been with us for a long time now and now we would also like our readers to know how actually the Figo is serviced at the Authorized Ford Service. Read on to know everything on the Ford Figo Major Service (20,000kms) from the owner’s point of view.
Model - Ford Figo TDCI (Diesel)
Variant - Titanium
Year of registration – March 2010
Color – Colorado Red
Kms Reading when received – 15951kms
KMS Driven By Us – 1675kms
Overall Efficiency Achieved – 17.5kmpl (in mixed conditions)
Maintenance Cost - One Major Service – Rs 4639/-
Faults – None
So far we have spoken about the Ford Figo's interiors, its engine and technicalities, we have also spoken on how the Figo drives and handles and now in its time for Ford Figo to visit the Ford Service for a major service that needs to be done at around 20,000kms. Now Ford has something that they call as Quick Service, in this service the complete service procedure on the Figo is done in 90 minutes flat and we tried the Quick Service at Wasan Ford in Mumbai.
The Figo we drove had already fought the battle on the Mumbai roads and the monsoon waters that it drove through so far. We booked a servicing appointment at Wasan Ford.
On the scheduled date we drove in the Figo and waited with it to see how Quick the Customer Service was done and also wanted to see if it really was done in 90mins flat. At Wasan Ford Mr Muneeb Punjabi (Service Manager) greeted us and the Figo was taken in for service. This being a major service that goes through a 8 step service schedule.
The car is inspected initially physically on ground and then put up on the ramp. The race against time begins. We have 2 Wasan Ford service technicians working on our Figo. Initially the battery terminals are disconnected. The Air filter element is replaced (Rs. 250) we are also shown the old element that is fully clogged with dirt and dust. The Battery gravity (Charge) is checked which seems to be ok on our Figo. Windshield wash fluid is also tanked up in its container costing Rs. 54. DOT4 Brake oil is also filled costing Rs. 557. Oil filter is replaced that costs Rs. 348. The Diesel filter is taken out and diesel left in it is inspected for any water body and then washed and cleaned. We are told by Ford technicians that the Diesel filter is only to be changed at the 40,000 Kms service. The engine coolant is inspected but does not need a top-up on our Figo. The next routine is to grease the doors, a layer of fresh grease is applied on the hinges, and door lock assembly and the bonnet latch along with the boot lock.
Time is ticking but the Ford guys doing a fine job so far. The Figo is hoisted up on the ramp. All four wheels are removed and inspected then taken for alignment. Weights are added or removed as per requirement. While the wheels are out, the Ford technicians are busy dismantling the front discs and the rear drum brakes. The brake liners and pads are checked for their wear and tear and rubbed with sand paper so that turn ruff and that’s how they work better while braking. It’s time now to for the engine oil to be replaced. The engine oil drain bolt is removed with the car raised up and all the oil is allowed to fall out down in the oil sump collection unit that is placed under the raised ramp. In the mean time the steering linkages and the suspension joints and any under body damage or abnormalities are inspected and our Figo seems to be fine from down under to the Ford technicians. After all the engine oil is drained out the drain bolt is put back and the Figo is lowered down after the wheels are put back and the tyre rotation is done and the stepney is used on the front while a rear tyre goes in the boot in place of the stepney. Fresh engine oil is filled into the engine; the engine oil costs Rs. 852. Now that theFigo is back on the ground the technicians check the headlight level and all the other electricals including the tail lights, turn indicators etc after the battery terminals are connected back. We are also informed that by removing the battery terminals and putting them back puts the brain of the car ie ECM (Electrical Control Module) into a self test calibration that in simple terms refreshes all the sensors and electrical modules on the vehicle. We noticed that the DTE (Distance To Empty) on our Figo was 193Kms before the terminals were removed and when they were put back the DTE read as 234Kms which means the ECM rectified the error and read out the proper DTE reading. A technician gets into the Figo and checks the AC cooling and also sets the radio stations on the music system along with the power window check.
The job is done in the Quick Service terminal and the Figo is then taken to the wash bay where it will be pressure washed with Diesel and then with liquid car shampoo. The wash process is also done on a ramp so that the under body, engine bay can be washed properly. After one round of pressure wash theFigo receives a coat of car shampoo and again pressure washing is done to remove all the dirt. Air jet is used to remove the water and other dust particles from inside the cabin. The carpets and the floor mats are also taken out cleaned and washed then dried using the air jet.
The Figo now looks very ravishing after the jet-shower bath that it got and is ready to be taken to the polish area. Here polish experts first wipe dry the body panels of the Figo. On the cleanly wiped and dried Figo a coat of polish is applied on the body panels, tyres and also on the dashboard. This is known as One Step polish treatment and we are told not to wash the car for the next two days so that the polish coat can settle on the car. The Figo now looks much glossier and due to the bright red color shade looks very nice with the polish done. The One Step polish is for Rs. 350. The Figo is taken for checking the tyre pressure.
With the complete service now done we look to our watch and still have about 7 minutes to spare for the 90minute to get over which is utilized in completing the billing process. Our total bill for the major service stands at Rs. 4639 that includes Rs. 2358 for the spares and consumables including oil etc and Rs. 1930 as operation amount ie Labor charges. We complete the billing procedure and are issued a gate pass. To our surprise the complete Quick Service procedure is over in 90minutes flat and our sparkling red Figo is ready to be driven off.
We are told that 15 cars are serviced at the Quick Service bay in a day. As we mentioned a success of any car is also owed to its after sales and service and after going through the quick service on the Figo we are more than sure that Ford has a very good after sales support and service team deployed to take care of the Figo.
With this service report we have tried our best to bring forth the actual service procedure that is carried out on the Ford Figo from the owner’s point of view.
Its true that service @ ford is very good.I'm availing the services at Cauvery ford @ shimoga, Karnataka for my Figo petrol.services and people are really good.
i need price
yes, it is true. I get my car serviced at S C Ford Goregaon (W).
what is the price of ford figo new and seconds
Onroad cost in Bangalore for Petrol EXI variant is 4.99L (excluding the discount that you need to negotiate). I felt the pricing is very agressive as compared to Maruti cars. A 1L Maruti WagonR with the same features will cost you 4.75L
Could some tell me how is the service of MPL ford in chennai near to Perungudi tollplaza.
I saw comments in a forum (not willing to mention the forum) on Figo's 1.4L diesel engine, where the car struggles on climbing steep incline with maximum allowed payload allowed and also the engine loses it breathe after crossing about 100-120kmph, so the overtaking at this stage must be a very carefully planned activity unlike in other competitor hatchbacks. I am disappointed by such a comment since i liked the Figo's build quality, interiors and lack of turbo lag in city driving conditions. The testers of the forum commented they test car in extreme conditions too, but never happened to hear such a comment on performance hit indicates that the 160Nm torque is slightly underpowered for this forward car. Could anyone please investigate and comment on this? Thanks..
I purchased the car in June. ma really upset with the ground clearance of ford FIGO.
Use Continental Tyre 180/75 R14 it will give 2 inch more clearance. i have done in my car.thanks
the ground clearance is just not good for indian conditions & I have problem with breaks make noise when applied.Pick up is good , enjoy driving
Mr. Jayant, I am also driving ford figo and getting the same problem of brakes noise, so, i think that the noise brake is inbuilt only and company doesnt have any permanent solution for that. and ya i am very much dissatisfied with its ground clearance and radiator place.
i was just planing to buy figo deisel.but slightly unhappy with ground clearance.any one suggest another option with same price/feature and performance?
Mr. Prabhat, You can check Maruti Suzuki Swift
Mr. Prabhat , for a diesel variant you should consider MARUTI SWIFT, it is still the best in this segment , a new version is also coming up shortly , it has got a fantastic diesel engine , fun to drive with great mileage , regards
maruti swift is like assembling a computer, get engine from fiat, AC from other OEM etc.. when a car company can't develop an engine with in 25 - 30 years then how u can trust some one on it's R&D.. when there was no one in India expect Maruti they are the King of the Road, but now the situation is changed, all co. are giving good options and now good and resonable service also, GM beat and ford FIGO and fiesta is the best example of it. they have their own engine, own ECM, own R&D everything not bagged from others. so please think every one before spending hard earn money.
hi guys...just one comment on the problem you explained about ground clearance...figo is having a very good ground clearance (168 mm). Swift-170mm Indica vista 165mm. actually for Indian road conditions this is sufficient (as we are not in ancient times. condition of the roads in most parts of the country already improved.) some one suggested to go for swift (170 mm) it is also having ground clearance of a mare 2 mm more than figo so it wont make any differnce...
nice observation Srinivas,Really only 2mm is not going to makr big difference.would any boby suggest any other option for figo diesel with same rice/comfort/performance,or i should go for the Figo diesel only? kindly help.
hi Prabhat, figo diesel is definately a good bet..but if u want to see other opotions considering same price, performance you can have a look at Indica Vista (if u do not have any feeling like treating it as a cab kind of vehicle) And if u can compromise with bit higher price also have a look at VW Polo or Fiat Punto...
Guys dont go by mm, It depends on the softness of the suspension as well stiffer your suspension less likely to scrape your bottom
i like it
would it be wise decision to buy figo-diesel-titanium
i have compared all varients and found that ford figoEXI diesel is best Value For money.where as titanium is fully loaded.
hello sir, need to no the new prize of ford fiesta. thanx
thanks prabhat, your input will help me to square up my choice.
4600 for a major service. My god. That is why, Maruti suzuki is best in this case. 1500 rupees to 2500 rupees is maximum in case of getting a Maruti vehicle serviced. Again, for Ritz, you have to get your vehicle 1st serviced at 10,000 km & not at 1,000km i.e. you do not need to change the engine oil before 10,000km
My second service cost for ford figo zxi tdci is 2500 rs and is affordble. FYi do u know that tdci needs very less maintanance than fiat multiget u have in ritz? First service only at 3000km and second at 10000km, third at 200000 and so on..where as its very frequent in ritz. So the overall maintainance is far cheap comared to maruti.
best car in the segment and has a nice pickup with a nice gearbox also. even the looks are superior. the ac is also very good.
I am a proud owner of figo 1.4 tdci zxi model, just brought it 15 days back..this is my first car and I was having no driving experience before. after coming out of motor training school..I took the delivery and pushed this car on western express highway (Mumbai) and to my surprise..the handling of this car is superb and the initial pull is awesome..the only thing which bothers me is the headlamps..I find it not as bright as other cars espically in heavy rainfalls also the mud flaps tends to break very often if you drive carelessly over potholes..rest everything is just great and VFM. Cheers.
figo diesal i bought 4 month back , this car has no comparison in this sigment, driving on highway like sedan class, ac is good , milage is 22km/l on highway, sound quality is superb and overall it is bomb. should go for this...only
An automatic transmission, 6/8 airbags, split rear seats, sunroof, rear disc brakes and parking sensors Figo variant with higher ground clearance and fewer problems would be very welcome.
Hello guys i am planning to buy a Ford Figo EXI, but i am a bit confused whether should i go for a diesel or a petrol variant. I would like to know the mileage for both the cars within city and highway. My daily running is around 35-40Kms. Please suggest
You can go for ford figo diesel, because its city mileage is 15 kmpl, and if you are going on the outskirts, the mileage is approximately 19 kmpl. Navin
for monthly 2000 km figo diesel or ritz diesel pls suggest my priority is low maintanice, milage, easy to drive in city as well as on highway i run car approx 1 lakh km in next 5 years
Our choice would be the Ford Figo TDCI which we rate much superior to the Ritz in terms of drive pleasure, comfort and fuel efficiency.
I own Figo Titanium (diesel) model. So far I have driven 4000kms in 4 months. Since its my first car in India, I cannot really give expert advice or feedback on Figo. But yes, it gives a big car feeling with lots of space for rear passengers as well as the big boot space. I went to Belgaum from Bangalore and a couple of times to Mysore from Bangalore. I got mileage of 21 kmpl each time with A/C on full time. After sale service is also good (at Metro Ford). Hopefully I will have much more enjoyable moments with my Figo in coming years. - Rahul
am also confused over maruti swift/ritz and toyota etios liva. pls do suggest gud option. also f go for figo whether to go 4 exi/zxi/titanium
guys also got complaints that ground clearance of figo though only 2mm is lower than of swift its crankhead is getting damaged on bumpy roads
Guys the figo is an amazing car had it for 2 years now even after sale serivce is not too expensive but the work done at the service is bad they dont do it right my Disc brakes were faulty from day 1 i complained they said it is normal till 30000 now at 35000 they asking me to change it:) Joke i will buy it in black and fix it but will not spend my moeny at ford service anymore.