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Worst after sale support from TVS SUNDARAM VOLKSWAGEN MOUNT ROAD ...

They deserve only 0 star. Since there is no option of 0 , I am bound to give 1. I had few complaints with my 6 month old Ameo car(engine is more greasy and the paint overcoat is peeling from front left side door). When I check with the service guy he was saying it's just overcoat and the other guy(painting guy) he was ready to fix, we were about to leave the car in the service center. And there was one more guy his name is Prakash, he simply came and spoke like stupid. He don't even know how to talk to the customer. He didn't even ask what's the issue. He just blindly started saying we cannot fix better take your car, then we tried to explain the issue. Even after explaining he was saying that we applied some solution on the car that is why the overcoat is peeling but we didn't apply any solution. He was keep on saying that no you applied something on the car. If that is the case then the overcoat has to peel in other places too. He was not ready to help. Even after knowing from friends and review that Volkswagen TVS sundaram mount road is worst in after sale service, we took the car from that showroom and they proved that they are worst than what I read from the review.Based on my experience request you all not to go TVS Sundaram VOLKSWAGEN.They will please before buying a vehicle but after the sale they are least bothered. I reported to their customer care too till now there is no response from their end.

By parthi reddy
On: Sep 25, 2017 | 562 Views
  • 36 Likes
  • 12 Dislikes

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anoop
Apr 1, 2018 8:53:05 AM

VW customer care will never respond and always tries to put blame on customer. You put a notice to dealer that you intend to take this matter to consumer court, and see the response.

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tilak
Jul 26, 2018 11:31:52 PM

Even I have decided to go to consumer court for the defect in my car. Bluetooth is not working for most phones in the market. I seek compensation for having got a defective car.

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