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Stuck on the road....There are chances!!!!

By for Renault Duster 2017-11-15 07:45:08.0
17 people found it helpful. 106 ViewsWrite Review
1 ⁄ 5
  • Appearance
  • Performance
  • Comfort
  • Value For Money
  • Fuel Economy
  • Overall Satisfaction

Saturday when we were all set to start a journey, the SUV refused to get into the reverse gear and was stuck !We asked a road side assistance and the assistance came in 3 days and moved the vehicle to nearest TVS service point. It was found to have a jammed right back wheel and a broken break liner.Apparently this vehicle is not to be put on a hand break while at rest and this is nowhere mentioned in the manual! We later on found out the same complaint is increasingly noted in Duster and Terrano...n both are of same make! We had to pay 21000/- to get the vehicle back two days later... n the warranty and free assistance are just offers never fulfilled! Wonder if guarantee n warranty doesn't apply for the break system ...what is the use?

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  • Mazhar |13 Dec,2017 12:01:17 PM

    Mine was also the same case and the same wheel. They tried to convince me that it does not come under warranty and charged 4800/- for the same. Ifought my case with renault and took all my money back after 25 days.

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Renault Duster review scorecard

  • Over all
  • 6 Months
  • 3 Months
Positive
64
Negative
28
Neutral
16
Positive
0
Negative
11
Neutral
1
Positive
0
Negative
6
Neutral
1

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