Horrible Customer Relation

for 1.2 Ti-VCT Ambiente

Horrible Customer Relation

Look and Style: Excellent. Comfort: Very good. Pickup: Quite Ok. Mileage: Not good. Best Features: looks, style and comfort. Needs to improve: Mileage, pick up, customer relation and spare parts management Overall Experience: I got an accident on 1st of November evening and immediately took it to workshop (Kaikan Ford) on very next day morning. From the workshop, they said as the car is new so they don't have all the spare parts, so it will take 3 days to get them. So, till 12th the spare parts didn't arrive I had lodged a complaint to Ford India. Ford India's Customer relation person took my case and promised to update me from time to time which she never did. Just when dealership on 17th afternoon, received the spare parts then she called to say it will reach in the evening whereas the matter of fact the parts actually had reached the workshop. Then on 18th, I received the car and the workshop guys honestly told me that one part is still missing and they have fixed the accident affected part till the time the part arrive so that I can use the car till that time. After thatexecutive called next day that if I am happy with the dealer's repair work, without knowing that still they are waiting for a part from Ford India. When I told her that she promised to look after the matter and again vanished. Till date no reply for my emails, not even a call to update me when the part will arrive. If I call they say trying their best without giving a concrete answer. It's been 25 days since I took the car to Ford workshop. Please think twice before purchasing a Ford Product. Very sorry to say that too many incompetent people they have employed.

By supratip ghosh
On: Nov 26, 2015 | 22562 Views
  • 194 Likes
  • 52 Dislikes

Ford Aspire User Reviews

4.6/5
Based on696 User reviews
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  • Power (160)
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  • Best Pick Up

    I bought Aspire diesel on Jan 21 after selling my Scorpio. I experienced the best pick up and very good mileage 26 kmpl on the highway and 18kmpl in the market. 

    By sangram singh
    On: Nov 17, 2021 | 37 Views
  • 40k Experience

    Power and Acceleration are brilliant. Handling gives you confidence. You don't need a touch screen or Multiplex in this car, because you can just enjoy the drive.

    By vishnraj
    On: Nov 04, 2021 | 60 Views
  • Exalent Car

    Exalent comfort and good mileage, safty also good. Maintenance ls ok, very low prise. Esay drive. Super budjet car.

    By vijay vijay
    On: Sep 14, 2021 | 49 Views
  • Good Car With Better Price Range

    Good car with a better price range of the ford, comfort, and stylish, mileage is somewhat ok, still more

    By clasher viki
    On: Sep 08, 2021 | 49 Views
  • Mileage Petrol Titanium Plus Petrol

    New Ford aspires titanium plus petrol May 2021 highway mileage of10 to 11km. Will, it increases or not.

    By hemant kumar jeengar
    On: Jul 29, 2021 | 68 Views
  • Diesel ...best In Class Compact Sedan

    Best power-packed compact sedan. Excellent ride and handling. The diesel engine is too good. Power and precision. Equally matched.

    By shibabrata nayak
    On: Jul 25, 2021 | 50 Views
  • Best Compact Sedan Car

    Best Compact Sedan car on the Indian road. For the last 2 years, I am using it. No issues till now. There are so many misconceptions about the car. I love it.

    By kunal kumar
    On: Jul 21, 2021 | 44 Views
  • Overall Good But Low Fuel Economy

    Overall it is a good package. Got more features than Amaze and Dzire with low spending. But not happy with fuel efficiency. Average of 16 on the highway with AC

    By arun chawla
    On: Jul 13, 2021 | 47 Views
  • View All Aspire Reviews
Ford Aspire
Rs.5.21 - 9.10 Lakh*
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9 comments
1
J
justin jose
Aug 21, 2018 6:59:54 PM

Never buy petrol figo aspire mileage in local city it's 8.5 to 9.5km per litre... They tell in local it gets 13 to 14km per litre but no showroom salesman fooling us... Never buy...

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    S
    sanjay gupta
    Feb 23, 2017 10:00:39 PM

    I WILL ALSO RETHINK .

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      m
      metodio colaco
      Mar 23, 2016 3:07:56 PM

      Hi guys...I m from goa...I hav jst booked aspire trend petrol..pls give me feed back abt d mileage....m really concerned abt it...wel they say tht it gives around 14 on highway...or is it really true...Tht it gives a bad mileage of 9kml?pls advice me....

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      A
      akshat
      Apr 10, 2016 3:58:54 PM

      If you want milage better to go with desiel model.

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        siraj
        May 3, 2016 12:54:08 AM

        It will give with ac 12kmpl

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