NOISE from front struts/ Poor suspension

By for Toyota Etios Liva 2012-08-16 08:05:07.0
24 people found it helpful. 6051 ViewsWrite Review
3 ⁄ 5
  • Appearance
  • Performance
  • Comfort
  • Value For Money
  • Fuel Economy
  • Overall Satisfaction

Pros : Space/ Milage

Cons : Poor Suspension / Weak Dampening


Look and Style conservative style as usual ans normal with any Toyota product Comfort comfortable for the price paid, Spacious interior, can easily fit 3 adults in the rear seat Pickup adeuquate for day to day use Mileage once got 24 kmpl when I maintained 80 km/hr for 500 kms Best Features None. barebone. you have to equip it, Spend money and get whatever feature you want Needs to improve Suspension Overall Experience Looks like Toyota compromised suspension quality in cutting cost by installing cheap Chinese suspension parts. I am hearing thud noise from front when i drive over imperfect rough roads and speed bumps. Car nose dives and hits every single bump when more than two adults travel in the car. very poor dampening. The car literally sits on the road and the road clearance decreases when loaded with passengers and moderately heavy things in the boot. This is quite apparent when we look behind the car with stuff loaded. Toyota ruined a otherwise amazingly wonderful car that is more spacious than any other car in this class by having cheap parts, I really wonder if Toyota tested this car thoroughly in Rural areas with lot of speed bumps and rough roads, its a shame Toyota I never expected a semi finished product like this. I have had Corolla/Camry in the past and a long time Toyota fan and admire their cars for rock solid reliability . Toyota please issue a major recall of Etios and install a stiff suspension(Springs/front Struts/Rear Shocks) like how Fiat (installs suspension upgrade kit to increase the road clearance even for old fiat puntos) does.

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  • Sengottuvel P |03 Nov,2012 10:53:15 AM

    I too face the same problem in suspension and otherwise the vehicle is good. I have informed some of my friends about this problem and had asked them to wait if Toyota rectifies it or go for some other vehicle.

    Alex |04 Feb,2013 09:23:57 AM

    yes liva having poor suspension is a well known problem and toyota must have taken note of this by now, i am really surprised why they are not taking any action to remedy this, i even sent an email to toyota japan through the email provided by another reviewer. is there any way to voice our concern about the suspension problem to Toyota India, I doubt toyota will issue a recall regarding this issue, they can atleast do what Fiat does by charging a nominal amount and change the suspension. Usually Toyota is very good at something like this, otherwise they can't be number one in the world.

    Alex |06 Feb,2013 07:06:43 AM

    I received a response for my email from Toyota Japan which they also CC'd to Toyota Kirloskar India Dear Mr. Alex Thank you for your e-mail of February 3, 2013 concerning your Etios Liva. We are sorry to learn of the situation you have encountered. In order to ensure a thorough review of the situation as described, your e-mail has been referred to: TOYOTA KIRLOSKAR MOTOR PRIVATE LIMITED. 10th Floor, Canberra Block, # 24, Vittal Mallya Road, Bangalore - 560001(KR.) INDIA Phone: 1800-425-0001 They are responsible for resolving customer concerns. You will be contacted by that office in the near future. We regret that you have had a problem and are hopeful it can be resolved in a timely manner. Best regards, TOYOTA MOTOR CORPORATION voc@toyota-kirloskar.co.in 6:48 AM (12 hours ago) From Toyota Kirloskar Dear Mr.Alex Thanks for your email. We acknowledge with thanks for the receipt of your mail and deeply regret for the inconvenience caused to you. Please let us know the contact number and convenient time to speak to you for further communication. You can also contact us on below mentioned numbers any day. Thanks again & Warm regards, Sadiya ********************************************************* Customer Relations Division TOYOTA KIRLOSKAR MOTOR PVT. LTD Tel.No.: - +91 80 - 6629 3001 Toll Free No.: 1800 425 0001 Fax No.: - +91 80 - 6637 1401 email:- voc@toyota-kirloskar.co.in website:- www.toyotabharat.com

    Manish Tiwari |15 Jun,2013 06:53:53 PM

    Can you please provide me the e-mail id of Toyota Japan?? I am facing the same problem in my Toyota Etios. Want to get it resolved. Its a manufacturing defect and needs to be solved by Toyota.

    Udit Sharma |21 Jun,2013 12:34:54 PM

    Hello Everybody, Thanks to god, that I'm not the only one facing the suspension problem in Toyota-Etios. It's totally frustating when your new car starts making such noice....that too in such a basic matter of concern,i.e. Suspension. Since the first week itself I've started facing this Thuuk noice in both front suspensions and some noice in the rear suspension too. I've informed about this in my first service which was told to be a tightenignof nut-bolts and I thought it would be rectified then. But still the problem persist. Thanksfully, I've got some good references through your posts and will surely post mails and complaints. Thanks Udit Sharma

  • Alex |22 Mar,2013 06:15:43 AM

    Absolutely, it is a wonderful very refined car though it is made for cost , if not for the suspension and our family really enjoys it, if any one knows about Toyota , they won't even bother to look other brands. it's not unusual for a car company to make cars in their initial venture without understanding the local broken roads especially in rural areas and design cars that are good for urban areas, this is one exception even with Toyota the otherwise Great.They realized their mistake and started fixing the suspension only when you complain to the dealer(not through a general recall Otherwise) , I just got my suspension fixed, my dealer installed a spacer in the rear shocks that increased the ground clearance in the rear by 4cm and also installed tougher struts in the front that has more dampening and everything seem to be perfect now, no noise from the front or rear, no kissing of speed breakers any more. Toyota was too cooperative in this matter as they always are. My cars ground clearance is almost same as the clearance of innova(just a tad shorter), immagine your liva driving like innova over speed bumps, just a comparison for joke purpose. Now I am wondering if I can install hydraulic engine mount as in 2013 Liva's.

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Toyota Etios Liva review scorecard

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Positive
14
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5
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2
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6
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