Horrible Experience of AC in New Duster
Bought a Duster top end model diesel in March 2015. AC stopped working in less than a week. Horrible quality and experience. Imagine the pain that you expereince when your friends congratulate you for buying a new vehicle!
I visited the service centre and they told me that vehicle needed to be opened to fix the issue. The vehicle was requierd to be given for at least a day to fix the issue that anyway came from the factory. Imagine that you have to have the surgery for a one week old baby. Would you not conclude that baby had problems even before birth? I wrote the below letter to Renault:
A simple question. Did I pay for a prototype that needs one day to determine and fix the cause after just a few days of its operation? Which quality system / procedures do you follow? Do you not consider it obligatory to replace such a faulty vehicle with a new one and pay for its root cause failure analysis instead of making a customer pay for it? I do hope you would like to ensure that such a fault is not reproduced in other vehicles?
Your dealers / service centres can hardly do justice to such a serious issue. I am afraid this is one of the many issues that I will face. Any kind of warranty may not be of any real use during the life of the vehicle. For your info I completed 1.5 lac kms in a Maruti 800, 1.8 lac kms in a Ford Fiesta and was looking to clock at least 3 lac kms in the Duster in about six years time. My own driving mission is more important and engaging to me than any 'gangs' around. None of these vehicles needed engine overhauling or any major repairs during my ownership.
Another vehicle of Honda make that I am having these days never had any issue whatsoever until now. I get a feeling that the Duster unit that I have received will be quite inadequate of being able to meet my basic expectations. I would like you to seriously consider what I am saying. I may not argue beyond a point. I feel very sorry for myself for my own choice. Rest assured I will not compromise my safety with or without the vehicle in question here. Let me know how you suggest to proceed. I have not yet gone for registration even if I purchased a number before purchasing the vehicle itself.
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