By for Volkswagen Vento 2010-2013 2012-11-25 19:48:12.0
42 people found it helpful. 3448 ViewsWrite Review
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Look and Style   Comfort   Pickup   Mileage   Best Features   Needs to improve   Overall Experience - The car is value for money but but but the Company management in India is too Bad.Company believes only in sales and no Service after sales.I had Bought this particular varient in White coloue from Udaipur, Jai motor cars bought this vehicle on 8/11/2012.Car is driven only 500Kms apprxmtly and on the night of Deewali the Car got problem in engine and it started missing while driving.Since then the Vehicle is in the companys workshop where no one is ready to tell me what is the problem in the car.Have written 8-9 mails but there has been only a single reply stating that the matter is beeing looked after by the DEALER.Even Dealer has tried his best to get the problem solved but the Company seems not intrested in taking their repuattion in INdia seriously.According to me Volkeswagon thinks in INDIA sell anything and they can get away by not responding. The height of this whole matter is when i got a call from one of their their north india Regional heads Mr.Prashant(8860610627) saying that if i would have had not got the vehicle registered they would have had changed my car(Mr.Prashant please check the facts that no car can be driven on road without getting registered and Insurance). I dnt agree to his statement then he said that he would changed the engine of this vehicle and would give the vehicle back, well well well Mr.Prashant if this is your way of trying to make a customer understand then its too bad and i think you are not the correct person to be in this organisation or else sooner or latter the company will have to pack up from India. To cut the whole story in short there is no satisfactory reply from the Top management and they dnt feel sorry for stressing out the customer. TOO BAD. If the same incident would have had happened in Germany Volkes Wagon knows wha would have had happened to them in the Court by The client. They would have had been Sued....    

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  • P VENUGOPAL |30 Nov,2012 10:30:00 PM


  • Abhishek Raj |01 Dec,2012 12:24:48 AM

    I totaly agree with you Mr. P. Venugopal. The management is too poor to provide the customer required services. It happened to you ronce you bought the car but to me when i was in the process to buy the car. They come up with good good schemes with some hidden clauses and then they try to trap u in the net. I am definitely moving to the consumer court. and i guess even you should do that.

  • aravind |09 Dec,2012 09:31:00 PM

    volkawagen vento is a good car our car is 2011 model its a nice car there is only one problem fuel efficency is very bad that was the main problem we are facing.......... overallllll it is a nice carrr

  • Shyam |25 Dec,2012 10:28:02 PM

    despite many of my colleagues have vento , I decided to take Dzire as company car. Dzire VDI is a better car than vento deisel and Maruti after sales service is par excellent.

  • bsan |27 Jan,2013 08:31:41 PM

    These multinational companies charge a premium for the cars they sell in India. Prices are roughly 170% compared to Europe. Yet these companies have no accountability and after sales service in India. What a pity?

    Xyz |19 Apr,2013 12:31:56 PM

    Very True

  • deepak |27 Feb,2013 11:25:15 AM

    I was planning to buy a vento in near future, but after reading the reviews and listening the comments of my colleague who has a vento, I have to rethink and to go for some other options available in the market.

  • Prasad |11 Apr,2013 09:38:24 PM

    A year back, I was too thinking between Vento n Maruti Dzire Zdi but I went for Dzire and I am certainly happy with my car. Good mileage , overall comfort and value for money and there is no question about Maruti suzuki's service . It stands apart and hence have large user base in India.

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