Disgusting Experience with a Volkswagen Dealer
It's been 3 months since I booked my Vento HL Petrol and the dealer just told me that it will take another 3 months. Mind you! VW never calls you because they simply don't care for you. This is expected because VW customer care guys themselves never care. When I booked VW Vento Petrol, they (VW Downtown, Magrath Road, Bangalore - Elite Motors Pvt Ltd) told me the waiting period will be little less than 3 months. But they never (or refuse to) write anything in the application form to indicate the waiting period. They left it blank despite my request. They say it is their practice. That's the way they tricked me. I visited the dealer 2 weeks ahead of the so-called promised delivery date; still, no revelations of their true colour. But in the last week when I called them, they told bluntly to wait for another 3 months. Again, no where in the record. If you show displeasure, they shamelessly tell the money may be refunded within 2 weeks. Thank god, they dont have any cancellation charges. Your 1 Lac is locked with them for nearly 4 months which is what they probably aspire. If VW can not deliver on time due to its own problems, why make money out of it from somebody else? Why give false commitment to the buyers? Why cheat people, and exercise it in all precision? So my message to all - please beware when you are dealing with Volkswagen people. As Vento advertisement shows, their engineers are not the only ones to weep to let their vehicles go, they make their customers cry too, for wrong reasons!! Hope they didnt give the vehicle to any of the so called VIPs / preferred customers; anything can happen in Bangalore these days. I hate to have any association with the VW name itself. Let this throw some light on all future buyers of VW. I'll be losing 3K, the car-loan processing fee from a bank, because of the above delay.
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