Never buy a volkswagen

By for Volkswagen Polo 2009-2013 from new delhi 2012-03-03 19:16:40.0
15 people found it helpful. 2334 ViewsWrite Review
1 ⁄ 5
  • Appearance
  • Performance
  • Comfort
  • Value For Money
  • Fuel Economy
  • Overall Satisfaction

Pros : only looks

Cons : worst aftersale


Hospitaly????? actually hostility provided by the dealer i have bought a volkswagen thursday. but when i went there to take the car , my dream of owing a car suffered a great setback. when i checked the papers of the car , i found a great discrepency, the engine number & chasis number of the insurence receipt and the invoice was not matching. when i told this to the showroom staff, he said that it was not his job to check this & was very rude. As a customer, i got very nervous & worried by seeing this discepency, as the numbers were totally different. So, i requested the showroom staff to keep the car, but instead of helping me, they straightforwardly refused & said that as u have signed the gatepass ( the paper which they have first get signed by me on entering the showroom). they said that you have to take the vehicle out of the showroom , otherwise we will keep this on road. once gatepass is signed , the vehicle is not dealer''s liability. i asked him to keep it for just 1 day, untill my insurence problem is solved, as it is impossible to run a vehicle without insurence, but they refused....     so my dream of owning a car suffered a great setback...............   i do not know what will be the post-sales service....... now , i m getting into reality why my friends & my relatives advised me not to buy cars other than maruti or hyundai, as the newer ones may look beautiful from outside, but inside they are rotten. the people will behave very well before you buy the car, but once you have bought the car, it will became your liability. Probably thats why volkswagen has a very low resale value, as with this kind of aftersales service , nobody will be eager to buy an old volkswagen i have made a mistake of buying a volkswagen, and i advice you not repeat it....     Look and Style   Comfort   Pickup   Mileage   Best Features   Needs to improve   Overall Experience  

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  • asheesh khare |03 Mar,2012 08:28:11 PM

    dear though i own fiat car but i think only because of one persons behavior we can not judge such big organisation. kindly talk to the company people or send mail to the customer care and i am sure ur problem will b solved. better u take company people number from any other dealers owner.

    arif |03 Mar,2012 10:01:51 PM

    ok i will try to get to vokswagen india soon

  • deepak |03 Mar,2012 08:40:46 PM

    want to exchange with a maruti ritz diesel run only 4000 km brand new

  • Abhishek |03 Mar,2012 11:48:08 PM

    I dont understand how the rating is been given.How does some mistake in your paper work spoil the fuel economy,comfort or for that matter performance. The dealer might not be right but then there are good dealer too.I have always got there help whenever needed.

  • mehmood |04 Mar,2012 07:56:04 PM

    HORRIBLE. IS IT TRUE. I AM THINKING OF BUYING A DIESEL VERSION POLO. BUT WITH THIS INCIDENT I M LITTLE WORRIED NOW.

    Kapoor chand |30 May,2012 05:19:46 PM

    I am also planning to buy polo diesel version but such discrepency noticed and could not be solved .Then what about after sales service? I have to think over again.

  • ali |04 Mar,2012 09:27:49 PM

    is this the service they are providing. if it is true , then i should remove polo from my list of cars

  • deepak |04 Mar,2012 09:30:38 PM

    if this incident is true, then it is very sad. it will erase VW from the minds of potential buyers

  • rana |04 Mar,2012 09:33:21 PM

    the service is really pathetic. i 2 had a polo. its wipers were not working properly. inspite of informing then many , they did not corrected it. but what happened to arif is horrifying

  • anil |06 Mar,2012 10:24:19 PM

    sure worst aftersale

  • Bharath |22 Mar,2012 07:15:02 PM

    Dude!...u r out of luck! :(.... i got the best service 4m VW @ hyd.. i had 1 fatal crash! and they were spontaneous.. no issues what so ever.

  • arif |24 May,2012 10:26:17 PM

    car is good. but afterservice is worst

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 Comments Volkswagen Polo 2009-2013

Volkswagen Polo 2009-2013 review scorecard

  • Over all
  • 6 Months
  • 3 Months
Positive
81
Negative
30
Neutral
24
Positive
0
Negative
0
Neutral
0
Positive
0
Negative
0
Neutral
0

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