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Rating of Volkswagen Polo 2009-2013
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My VW Polo is ReBorn....

for Petrol Trendline 1.2L

Dear All & All, This is Sriram again from Madurai. In all my previous reviews, i compared polo with its compeititors. This time i write my experience of Polo in the summer check up & new accessories & damage repairs. I own VW Polo 1.2L Petrol Trendline... With the age of 6 months & 5400KMs of total run, my Polo is reborn with some new features... All the scratches at the front bumber, door & back bumbers are cleared and new accessories like Door Sill, Door Protector, Reverse Parking Sensor and Body coloured painting done for Mirror & Handles of all doors and the Summer Check up (Ac vents check, Engine oil check, water wash etc)... The million doller question is the service. i am fully satified with RAMANI CARS Volkaswagen, Madurai. They were keen to help me for explaining all details about the new accessories and cost of repair of damages, they did good job. But i am very disappointed that they promised to deliver in 3 days but they took 7 days to deliver my car. For a big line & scratches in the door, they claimed Rs.8500 repuees for repair but i thank god that it was covered in insurance. Insurance is from Bajaj Alliance and they agreed only for 4000 rupess for 8500 rupees claim. I felt OMG.. I paid 16K for insurance premium but can not be claimed for Rs.8500???? Then VW service advisor agreed me that i need not to pay anything for that repair of damages in the door (I am very very happy for this :-) )... The final bill was Rs.10700 (Reverse Parking sensor - Rs. 4800 (very costly), Handle & Mirror Painting - Rs. 3000, Door Sill - Rs.1000, Door Protector - Rs. 1400,  only Rs. 500 for front side bumber tinkering & repainting :-). The backside scratches were very less so they suggested me to go for a touch up rather then fully repaining at back bumber.... So they did a very average touch up at backside scratches at free of cost... I was expecting my bill to be 3000 more than what i have paid. But i think i am lucky this time.... But the cost of accessories are very expensive something like Music system, GPS, Bluetooth etc. Surely i cant buy these things at VW showroom... I worry about the cost of Spare parts like Clutch pedal, Gear Box tools etc.. I need to enquire this to the service advisor. After the summer check up, the car functions much better in smothness. Also i complained about the AC makes slow noisy whistle sound when it is in full control. That was completely fixed. Power Window issue of hanging for 5 minutes is fixed, clutch and brake are adjusted. So my Polo is reborn and looks like a new car (and now it looks like a comfortline variant in exterior) and going well. So far so good... I worry about many Polo & Vento users who met with small accident and let the cars in VW show room for repair.. I dont know when they will get their car back :-(... In one month i am planning to update a Music system (mostly from outside or probably from VW becasue of saving the warranty period of 2 years for electronic components).... VW needs to changes their policy to allow users to fit accesories as per their wish to get a success in india.. This is strong suggestion... Also cost of important spares are still unknown which needs to be very clear...... Finally VW Polo is simply a superb car.... Best Regards, Sriram M

On: Jun 20, 2011 | 18109 Views
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