God save you if you need repairs; otherwise a nice car

By for Volkswagen Passat 2010-2014 2013-06-05 14:27:47.0
22 people found it helpful. 3422 ViewsWrite Review
2 ⁄ 5
  • Appearance
  • Performance
  • Comfort
  • Value For Money
  • Fuel Economy
  • Overall Satisfaction

Pros : Everything great till you need help!!

Cons : Why cant they get the simple fact that cars do need repair off and on and repairs need spare parts

Look and Style Excellent looks. Esepcially from the sides, it gives a nice strentched looks. Both head and tail lamps have a stylish feel about it. Comfort One of the most comfortable cars indeed. Both front and back seats are nice. I like to read in the backseat, and its lights are very well placed. Headlights though are a bit difficult to operate. Excellent music system. Pickup Ours a an automatic. So it does seem sometimes a bit underpowered when we start moving, but then it picks up very well. Mileage No complaints as such, not that we have really measured the mileage. Its fuel tank is really large, removing the need for frequent refills. Best Features Driving comforts, seating conforts, music system, high level of informatics, including reverse assist, large truck and fuel tank, etc, etc Needs to improve Service; service, service Their dealers are rude. they dont keep spare parts, they dont commit any timelines on availability, nothing. Once i ended up denting the trunk. They just kept the car and then told us, when we followed up for return that spare parts have been ordered from Germany!! Got the car back after over 3 weeks. In early May, our car was hit from behind on a signal by a taxi, and was damaged (quite a lot must say). It has already been a month and there is neither a sign of the car, nor any date when it can come back. Overall Experience Not so satisfactory. Would have been nice but for the servicing. afterall whats the point of having a car if smallest of the problem in the car becomes a nightmare to deal with  

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  • yesh |14 Aug,2013 09:44:52 PM

    service is extremely extremely poor. Dealers and their staff don't know what they talk as they have no knowledge. when i bought the car they did not how to start the car, neither the mechanic nor the GM. Lies and being arrogant is in the DNA of VW dealers and the Company. Any one buys this car be prepared to come across many defective parts, as they don't have in place to do quality check. Currently VW is acting as fly by night operators in india by dumping european rejected cars in India. BE AWARE AND DO NOT BUY THIS BRAND OF VEHICLES

  • Saurabh gupta |17 Aug,2013 11:02:51 PM

    Sums it up very well. Many Reliability issues and very poor service standards

  • chirag |22 Nov,2013 01:01:50 AM

    Hi Pramod, can you please tell me what is the average service cost of Passat? Thanks.

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