An excellent product soured by Quality and Service

By for Tata Safari from Delhi 2008-12-03 13:26:33.0
21 people found it helpful. 3107 ViewsWrite Review
5 ⁄ 5
  • Appearance
  • Performance
  • Comfort
  • Value For Money
  • Fuel Economy
  • Overall Satisfaction

Pros : Good Power, Good interior space,100% stylelish,Driven at 170kmph in the highways without a minor gli

Cons : dashboard is not very attractive...pedals give a feel like tata truck.

This is a really nice SUV. I got it for making ocassional business trips by road & covers 500 - 600 kms a day in my visits at least twice a week. At highways we drove at 170 kmph without any slight vibration.Interiors are very good. pick up is also fast. My friend is having a scorpio wherein we found the car vibrating at 150 kmph. Safari is comfortable, lookwise it is good. Safari is just different in my feelings.It has to be bought with a dream and with a passion wherein it fulfills all your needs quite well.I somehow do not like if somebody is discussing about a Scorpio or like.May be there are some internationl SUV brands, of course better but nothing really matches this indegenous Safari Dicor in any angle -in my view.I cannot imagine driving any other Iron Box.So this is my SUV forever. But is only meant for deep pockets. the running costs are so high and mantainence is also expensive. Customer Service: Tata has set new standards of poor service in the industry. The dealers are not trained to handle customers, the online customer ?helpdesk? is non-responsive, the mechanics/foremen are neither technically sound, nor trained to handle customers, the backend staff at the service station are ill equipped. Overall the Tata Motors service network is a farce. I wonder why the company has not sacked its Chief Service Officer yet. He has absolutely no right to hold that position. If this is the after Sales Service that this person has created and delivered, he should be removed immediately. In fact, the Chief of Quality(if such a designation exists in this company) should also be sacked. Final Recommendation: If you want an SUV, and cannot afford an Endeavor(or above), you will have to settle for Safari. However, do not keep your expectations high(or even normal). If you spend 10 lacs of your hard earned money with lesser expectations, you are likely to enjoy the ownership of this vehicle more. Though i must give it to Tata(and Mahindra) for offering a good engine at this price point. If Tata is able to differentiate its services for the Safari, I am sure the sales would go way beyond their current trends.

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  • Radhika |03 Dec,2008 01:38:44 PM

    On high ways its king, no doubt.140km speed keeps you feel simple while everything is passed by and put at miles back in seconds. ?Make your own road? is worth saying when off-roading.Mine on high-way (NH5) gave me 14km/lt with AC.In cities , its not that certain to calculate - especially in Hyderabad. As per my Observations- its 11 in city with AC used variably. Minor issues are with fuel-lid fitting,window alignment, rubber alignment on rear-right door,plastic burn smell from AC .. which were all rectified to feel ok.

  • Satish Sharma |12 Sep,2010 12:05:20 PM

    I feel like owning this car after reading your review and Radhika's commnets on it. But I haver gathered that the running cost is not that much when it can do 13-14 km on highways. Your view on the high maintenace is a bit worrying. I want to know about the average maintenance cost when one plan to do 25000 km in a year.

  • chandan |26 Oct,2010 07:11:28 PM

    it is a good car

  • SHINE |24 Dec,2010 12:27:33 AM

    friend, i heard that, tata motors need more care and its maintenance cost is too higher than other muv and suvs under 15lacks. is it true?? if you have any idea pls help me. my e-mail id is

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