A great car with poor after sales and services

A great car with poor after sales and services

Renault Duster AWD RxZ 110 PS has great pickup and mileage @13 km. After sales had initial issues with the air conditioner - identification of the problem took 50000 km of the initial run. After the AC issue, certain spare parts of the AWD had to be procured from Renault Chennai and Renault, France - Imagine the waiting time for such processes. Services were terrific with inefficient and untrained/unqualified personnel and equally arrogant management. Identification of cooling issues took 4 visits to the service center. In the fourth visit, some qualified personnel identified the issue and the problem was solved. In a latest instance, paid an unheard of amount (Rs. 44000) for services through My Renault App and the service center did not hand over the car to me as they had not received a confirmation from the accounts team who had already left for the day. 24 hours later, after waiting in the service center for more than five hours and a police complaint lodged did I get the car post the confirmation from Renault Chennai team. Services of the car are handled by TVS Group who have the least customer centrality.

By dr. ajantverified Verified Buyer
On: Jun 13, 2019 | 117 Views
  • 0 Dislikes

Renault Duster 2016-2019 User Reviews

Based on562 User reviews
  • All (562)
  • Mileage (76)
  • Performance (41)
  • Looks (99)
  • Comfort (109)
  • Engine (58)
  • Interior (56)
  • Power (40)
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  • It's worth for the amount and suspension also good

    Good Drive and smooth. If you go on a long drive you feel a better experience on Renault duster 85ps RXS.

    By lenin babu
    On: Jul 06, 2019 | 75 Views
  • Best performance car

    Quite satisfied with Renault Duster AMT, the most economic SUV in the Indian market. Better performance than Creta. Looking better than Terrano.

    By debasis biswalverified Verified Buyer
    On: Jul 05, 2019 | 52 Views
  • Good car but average service

    Car is quite good, everything that I expected of it, but the service needs to improve a lot, Renault should look into that.

    By harish sreethuverified Verified Buyer
    On: Jul 05, 2019 | 57 Views
  • Thanks Renault

    Very nice car for a long drive...I love it's driving and comfortable sitting and road grip...Thank you, Renault.

    By mani kantanverified Verified Buyer
    On: Jul 05, 2019 | 42 Views
  • Super mileage and 6 gear car..

    Excellent in class.. with stability and 4 wheel drive.. the negative are the advanced features like the small touch screen, 2 airbags only. Still very good car for City d...Read More

    By nibin
    On: Jul 04, 2019 | 196 Views
  • An adventure ride for people

    I never faced and the problem also the driving experience is fantastic in Renault Duster, much comfortable and has good mileage around 17 to 18 km/hr, the best of the Ren...Read More

    By nitinverified Verified Buyer
    On: Jul 04, 2019 | 112 Views
  • Duster the best

    Excellent for driving and safety. Lacks premium inner. Decent mileage and low cost of maintenance. Driving duster since 2014 and clocked 100000 km.

    By jeevanverified Verified Buyer
    On: Jul 01, 2019 | 47 Views
  • My dream come true

    I had a dream of purchasing Renault duster as my first car, and it has come true by the help of low-interest scheme of Renault finance.

    By premal shah
    On: Jul 01, 2019 | 33 Views
  • View All Duster 2016-2019 Reviews
Renault Duster 2016-2019
Rs.8.00 - 13.89 Lakh*
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1 comment
dr. ajant
Jun 21, 2019 6:09:39 AM

Thanks! that was really helpful.

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