Great Car. Bad Dealership. Renault will loose business because of dealers.

By for Renault Duster 2012-2015 2012-11-22 14:10:49.0
37 people found it helpful. 2938 ViewsWrite Review
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  • Appearance
  • Performance
  • Comfort
  • Value For Money
  • Fuel Economy
  • Overall Satisfaction

Cons : Dealership and customer service

Look and Style Super good Comfort Very comfortable Pickup OK pickup. Mileage Great Best Features   Needs to improve Dealership and customer service. Overall Experience From the day i booked the duster to till date, the car is great but the dealer from where i bought the vehicle is, in one word, pathetic. Incompetent sales people, no clue of what customer service means. They think they are selling some low end items like a shoe. Even those sales people have some decency and will treat customers with some basic respect. These guys are ruthless bunch with a i dont care attitude. I purchased the vehicle from Khivraj Pearl dealer in Mt.Road Chennai. Unfortunately this is only dealership in Chennai, so they have that attitude like ok u like that car you have no where else to go, so come and fall at my feet and you are at my mercy. First i thought i was probably the unlucky one, but when i took my car for first service i saw atleast 5 customers who were arguing and having big heated argument with the sales/service team. One guy even said this is the last time i am going to come here.. but i think he didnt realize that this is the only place for Renault and he has to eventually come to them.... Good car, good value for money. BAD BAD BAD dealer, service and sales. 

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  • venu |25 Nov,2012 05:32:41 AM

    needed detais

    aykay |03 Dec,2012 02:26:17 PM

    What details you need?

  • vijayakuamr |25 Nov,2012 09:20:08 AM

    I got my car by last friday in annanagar branch...i got a red carpet welcome to get duster....I vwas very happy with the sales team...they had bring duster to my home for test drive....they had delivered my car in the promise time....I think service alos will not be problem because..khivraj motors was know for thier services.... ACCORDING TO ME WHAT WE THINK WILL HAPPEN FOR ME ALL IS WELL.....

    vinod |02 Dec,2012 12:16:27 PM

    But beware of taking it to TVS for service,your car will be wrecked top down.

    vijayakuamr |03 Dec,2012 02:04:23 PM

    Thanks Mr vinodh for your feedback...

    Arul |03 Dec,2012 02:27:57 PM

    Glad you had an excellent experiences. As i said earlier, it must be the particular dealer. I am too far from Anna Nagar and hence went to the mount road one. I also heard the same from my friends who got theirs from Trichy and Coimbatore that the sales and service was just awesome. So its only that one dealer in Mount Road, Cennai

  • vijayakuamr |03 Dec,2012 03:01:09 PM

    arul I am also at annanagar only...we have pick and drop service available at door dont worry

  • vivek kapote |19 Dec,2012 02:48:36 PM

    Where will I get my car Serviced and how ? I stay in Nasik.

  • puneet garg |22 Dec,2012 11:18:19 PM

    customers can go to court because company can not advertise the model which not produced .production of petrol duster is zero and production of rxe85ps is very low

  • DR RAGHU |08 Jan,2013 05:14:32 PM

    Guys i m going to wait for ford ecosport...not in a hurry bt interested in suv

  • BIJU |09 Feb,2013 07:39:09 PM

    i have booked duster long waiting period .......i am going for ford ecosport

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