Grievance regarding performance of maruti suzuki celerio Amt
The above-mentioned car was delivered to me through sai service in Aug 2014. Ever since this car is in operation, on a number of occasions, defective things were noticed and due to that, we experience difficulties in getting a day to day service.
This car is just 2 and a half-year-old and has completed just 15000 kilometers and also vehicle has been serviced regularly at authorized Service Station (Sai Service Pvt. Ltd) as prescribed in the owner's manual. This car is used only as a family car and being run on good condition roads in the city area. From last one month, the car starts jerking while shifting gears and making some unusual noise from engine compartment. At this stage now the car is with the authorized dealer (Sai Service Pvt. Ltd. Virar west) for a couple of weeks and it seems that the dealer until now has not been able to detect the fault and put the vehicle on the road smoothly. They already replaced many parts from the transmission but engine noise problem remains as it is. The dealer now suggests that engine will be required to be open to see if the fault can be overcome.
At the moment my vehicle is under extended warranty even though on opening the engine and transmission certain parts not covered under the warranty, will be charged me as the dealer said. This will become a financial liability to me even when my vehicle is used very less and with extensive care. Further beyond warranty period if this is going to be the same scenario it ultimately resulting in a big financial liability in the time to come for me.
By all these means it seems that vehicle is brought out having manufacturing defects. When Maruti Suzuki claims to be a number one brand in customer satisfaction, I deserve to be called back for a defective vehicle.
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