Skoda - Brand - Customer Service - Pathetic

By for Skoda Rapid 2016-11-16 12:13:50.0
3 people found it helpful. 128 ViewsWrite Review
1 ⁄ 5
  • Appearance
  • Performance
  • Comfort
  • Value For Money
  • Fuel Economy
  • Overall Satisfaction

I had bought a Skoda Rapid in November 2015 and finally received the permanent registration number in November 2016.

I had to pay twice for the permanent car registration number.The customer care at Skoda is pathetic.

After 100 customer calls, 100 calls to the sales head (Amit Chabbra) , 500 calls to the owner of the dealership (Satman automobiles), facebook posts and tweets ; there was no help from their side. All these figures/names are approximate numbers and to best of my knowledge.

Even though the car runs fine but the overall experience was frustrating.

After this experience I have decided never to buy a Skoda car.

I have a white Skoda 1.6 Petrol automatic variant and it runs absolutely fine. The average in the city is around 10. If I have to compare it with other options(Vento, Amaze, i20) in the same segment , I think Rapid is a very good buy. With the launch of new Skoda rapid it will surely keep other brands on their toes.

Customer Service - 0 out of 10

Average - 7 out of 10

Comfort - 6 out of 10

Service - 1out of 10

Overall Experience - 0 out of 10

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  • Bhuvana |05 Jan,2017 04:54:51 PM

    nevr buy Skoda cars I have heard the same from others

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Skoda Rapid review scorecard

  • Over all
  • 6 Months
  • 3 Months
Positive
38
Negative
8
Neutral
5
Positive
29
Negative
4
Neutral
2
Positive
29
Negative
2
Neutral
2

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