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Skoda - Brand - Customer Service - Pathetic

for 1.6 MPI AT Style

I had bought a Skoda Rapid in November 2015 and finally received the permanent registration number in November 2016. I had to pay twice for the permanent car registration number.The customer care at Skoda is pathetic.After 100 customer calls, 100 calls to the sales head (Amit Chabbra) , 500 calls to the owner of the dealership (Satman automobiles), facebook posts and tweets ; there was no help from their side. All these figures/names are approximate numbers and to best of my knowledge.Even though the car runs fine but the overall experience was frustrating.After this experience I have decided never to buy a Skoda car.I have a white Skoda 1.6 Petrol automatic variant and it runs absolutely fine. The average in the city is around 10. If I have to compare it with other options(Vento, Amaze, i20) in the same segment , I think Rapid is a very good buy. With the launch of new Skoda rapid it will surely keep other brands on their toes.Customer Service - 0 out of 10Average - 7 out of 10Comfort - 6 out of 10Service - 1out of 10Overall Experience - 0 out of 10

S
Sushant Berry
On: Nov 16, 2016 | 237 Views
  • 12 Likes
  • 4 Dislikes

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