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Very bad customer service - Defects - Hope Honda sees this

By for Honda BRV 2017-05-19 17:50:59.0
32 people found it helpful. 488 ViewsWrite Review
1 ⁄ 5
  • Appearance
  • Performance
  • Comfort
  • Value For Money
  • Fuel Economy
  • Overall Satisfaction

I bought a BRV Petrol, VX, MT in October. I notice serious discoloration on roof trim near rear window. Looks like resin has not set properly and has come out and hardened. I took it to the service center to lodge a complaint hoping that Honda quality system will take note and improve their quality. They took pic etc, but, no response back. So funny they write - "We would request you to kindly rate us on a rating scale from 1-10.
1) 10 - being Excellent
2) 9 -being Good
3) 8- being needs improvement (we would require your comments/inputs on the same)"

I hope someone from Honda Global sees this and respond

  • Honda BR-V
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Honda BRV review scorecard

  • Over all
  • 6 Months
  • 3 Months
Positive
29
Negative
4
Neutral
1
Positive
7
Negative
2
Neutral
0
Positive
5
Negative
1
Neutral
0

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