Pathetic Experience with Figo
I have been using ford Figo titanium since Nov 2012 but I faced at least 42 problems in last 42 months.Tyre cracked within 7 days of use-compelled to pay 50%, beginning-forced excessive mobil oil consumption from the beginning. Forced to pay for the repair though the car was under warranty but the problem persisted after the necessary corrections by ford.The car broke down 4 times till now.It became immobile first in Nov of 2012.The body got rust-repainted & finally four doors are replaced by ford. Horn failed at least by 10 times.Front view mirror detached from the windscreen at least by 5 times.Already I replaced battery,tyres,bearings,pulleys,belts etc.AC machine was repaired twice.Reported problems for air bag but no action had been taken yet.Door handles were not working properly & complained about 4 to 5 times.Roof pad detached & finally replaced by ford.Tire thickness is reduced by 2mm within 10days of use .Mileage dropped sharply by 2 -3 km/litre within a month.Still, the car does not have any defects-all due to the pattern of usages & road condition as per senior official of ford customer care.They claim all the parts are highly tested & having very good quality but experience proves that all components are of inferior quality but very costly.I paid rs750 for a plastic mobil gauge.The user is not allowed to do anything from outside as there is always threat of void of warranty.No one will find any contact information of any higher official of the ford.They are all hidden.It is a very big brand on paper but my experience proves something else for car quality as well as company management.
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