HONDA'S POOR CUSTOMER SERVICE

HONDA'S POOR CUSTOMER SERVICE

I purchased a Honda WR-V in the month of July 2018. The vehicle is running fine with occasional problems that the service center said they were unable to rectify. One of the MOST MAJOR ISSUE was with the navigation card. The vehicle was sent for a periodic service at the dealership. The navigation card was working fine till such time the vehicle reached the dealership and when it came back from the service, the navigation card starting showing an error. The same was pointed out to the dealership and they said they would look into the issue. Now, after repeated communications and emails in this regard, they have finally declared that they cannot do anything about the navigation card and it would be replaced ON COST basis even after the vehicle is UNDER WARRANTY and even after the issue was pointed out immediately after the periodic service. Honda is just not ready to rectify the issue and are blaming it squarely on the customer.

By sajal gupta
On: Jul 01, 2019 | 250 Views
  • 6 Likes
  • 1 Dislikes

Honda WRV 2017-2020 User Reviews

4.3/5
Based on421 User reviews
  • All (421)
  • Mileage (144)
  • Performance (53)
  • Looks (110)
  • Comfort (129)
  • Engine (98)
  • Interior (57)
  • Power (66)
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  • Good Engine

    Halogen lamp rig yard. music player is updated Virgen regard total, very good build quality, next 7 sitter car in Honda

    By sridhar nemmaniwar
    On: Jul 11, 2021 | 37 Views
  • Good Car For Family

    It is a very good car. I have the diesel variant which gives very good mileage. Very powerful car and the features are also good. Excellent for long drives.

    By pratheesh d
    On: Jun 18, 2020 | 55 Views
  • Best Quality Assurance

    White color sunroof cruise control with best mileage and no scratch. Overall, best in comfort with new tires and single head use.

    By sanjiv
    On: Jun 17, 2020 | 53 Views
  • Power And Road Presence

    Its 1500CC engine will never give you any type of reduction in power whether you are overtaking or making higher speed. It is a subcompact crossover. I think its def...Read More

    By shiva vermaa
    On: Jun 16, 2020 | 103 Views
  • Nice Car

    Nice car and fully comfortable and nice mileage I got-18kmpl on highway family car. Nice ground clearance and heavy body.

    By dinesh chopra
    On: Jun 10, 2020 | 52 Views
  • Good But Can Be Better

    There is nothing for the rear passengers and literally nothing and not even a charging socket. Comfort, cabin space is great, and rest all are good.

    By nihar ranjan subudhi
    On: Jun 05, 2020 | 33 Views
  • WRV Experience After 11k Km Awesome Car

    Almost 11k km driven WRV, in highways, it's so smooth and fantastic to drive. 5 people can sit comfortably. If smoothly driven almost 17-18kmph mileage it is giving. The ...Read More

    By nipun
    On: Jun 03, 2020 | 2573 Views
  • Awesome Car

    Overall good car with superb engine and power with performance is awesome.

    By kamal mittal
    On: May 11, 2020 | 60 Views
  • View All WRV 2017-2020 Reviews
Honda WRV 2017-2020
Rs.8.08 Lakh - 10.48 Lakh*
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swathy s
Jul 4, 2019 7:45:06 AM

I think best way to deal with this is to file a consumer case.

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