Horrible Customer Relation

By for Ford Aspire 2015-11-26 11:59:06.0
117 people found it helpful. 17259 ViewsWrite Review
3 ⁄ 5
  • Appearance
  • Performance
  • Comfort
  • Value For Money
  • Fuel Economy
  • Overall Satisfaction

Pros : Look, style and comfort

Cons : Pick up, mileage, spare parts management, customer relation.


Look and Style: Excellent.

Comfort: Very good.

Pickup: Quite Ok.

Mileage: Not good.

Best Features: looks, style and comfort.

Needs to improve: Mileage, pick up, customer relation and spare parts management

Overall Experience: I got an accident on 1st of November evening and immediately took it to workshop (Kaikan Ford) on very next day morning. From the workshop, they said as the car is new so they don't have all the spare parts, so it will take 3 days to get them. So, till 12th the spare parts didn't arrive I had lodged a complaint to Ford India.

Ford India's Customer relation person took my case and promised to update me from time to time which she never did. Just when dealership on 17th afternoon, received the spare parts then she called to say it will reach in the evening whereas the matter of fact the parts actually had reached the workshop. Then on 18th, I received the car and the workshop guys honestly told me that one part is still missing and they have fixed the accident affected part till the time the part arrive so that I can use the car till that time.

After thatexecutive called next day that if I am happy with the dealer's repair work, without knowing that still they are waiting for a part from Ford India. When I told her that she promised to look after the matter and again vanished. Till date no reply for my emails, not even a call to update me when the part will arrive. If I call they say trying their best without giving a concrete answer. It's been 25 days since I took the car to Ford workshop. Please think twice before purchasing a Ford Product. Very sorry to say that too many incompetent people they have employed.

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  • raj |29 Nov,2015 09:31:51 PM

    I also agree with you, Very poor millage and unavailibility ford spare part even if they have indigenously made... Very poor response from ford dealers.. Spare part prices are very high...

  • b l yadav |15 Dec,2015 08:31:51 PM

    Why people R buying figo

  • Rohit |27 Dec,2015 03:14:15 PM

    TOYOTA BEATS FORD AT ANY TIME...

  • Satyajit Routray |17 Feb,2016 01:43:44 PM

    I want to know about the mileage of Trend model in Petrol version. I heard that it gives 12km/Ltr. Can u explain..

  • bikash |20 Feb,2016 04:45:55 PM

    Ford Figo aspire...mileage is very bad...approx 9 km/ litre.. In petrol

    rajesh |21 Feb,2016 06:21:53 PM

    Yes milage in city is 8 to 9 kl per ltr only

  • syed |20 Mar,2016 07:52:52 PM

    Pls give suggestion whether to buy aspire or not ,after the comments of 9 per liter of avg and expensive service of Ford.

    Chetan Samdani |20 Sep,2016 07:30:09 AM

    No , Pl. Don't buy, My car is giving heavy noise after 10k &company is asking to change tyres even they are not wears.

  • metodio colaco |23 Mar,2016 03:07:56 PM

    Hi guys...I m from goa...I hav jst booked aspire trend petrol..pls give me feed back abt d mileage....m really concerned abt it...wel they say tht it gives around 14 on highway...or is it really true...Tht it gives a bad mileage of 9kml?pls advice me....

    Akshat |10 Apr,2016 03:58:54 PM

    If you want milage better to go with desiel model.

    siraj |03 May,2016 12:54:08 AM

    It will give with ac 12kmpl

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Ford Aspire review scorecard

  • Over all
  • 6 Months
  • 3 Months
Positive
31
Negative
1
Neutral
2
Positive
27
Negative
1
Neutral
1
Positive
15
Negative
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0

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