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Horrible Customer Relation

supratip Ghosh
for 1.2 Ti-VCT Ambiente
On: Nov 26, 2015 | 22562 Views

Look and Style: Excellent.

Comfort: Very good.

Pickup: Quite Ok.

Mileage: Not good.

Best Features: looks, style and comfort.

Needs to improve: Mileage, pick up, customer relation and spare parts management

Overall Experience: I got an accident on 1st of November evening and immediately took it to workshop (Kaikan Ford) on very next day morning. From the workshop, they said as the car is new so they don't have all the spare parts, so it will take 3 days to get them. So, till 12th the spare parts didn't arrive I had lodged a complaint to Ford India.

Ford India's Customer relation person took my case and promised to update me from time to time which she never did. Just when dealership on 17th afternoon, received the spare parts then she called to say it will reach in the evening whereas the matter of fact the parts actually had reached the workshop. Then on 18th, I received the car and the workshop guys honestly told me that one part is still missing and they have fixed the accident affected part till the time the part arrive so that I can use the car till that time.

After thatexecutive called next day that if I am happy with the dealer's repair work, without knowing that still they are waiting for a part from Ford India. When I told her that she promised to look after the matter and again vanished. Till date no reply for my emails, not even a call to update me when the part will arrive. If I call they say trying their best without giving a concrete answer. It's been 25 days since I took the car to Ford workshop. Please think twice before purchasing a Ford Product. Very sorry to say that too many incompetent people they have employed.

  • 51 Dislikes

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