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Horrible Customer Relation

for 1.2 Ti-VCT Ambiente

Look and Style: Excellent. Comfort: Very good. Pickup: Quite Ok. Mileage: Not good. Best Features: looks, style and comfort. Needs to improve: Mileage, pick up, customer relation and spare parts management Overall Experience: I got an accident on 1st of November evening and immediately took it to workshop (Kaikan Ford) on very next day morning. From the workshop, they said as the car is new so they don't have all the spare parts, so it will take 3 days to get them. So, till 12th the spare parts didn't arrive I had lodged a complaint to Ford India. Ford India's Customer relation person took my case and promised to update me from time to time which she never did. Just when dealership on 17th afternoon, received the spare parts then she called to say it will reach in the evening whereas the matter of fact the parts actually had reached the workshop. Then on 18th, I received the car and the workshop guys honestly told me that one part is still missing and they have fixed the accident affected part till the time the part arrive so that I can use the car till that time. After thatexecutive called next day that if I am happy with the dealer's repair work, without knowing that still they are waiting for a part from Ford India. When I told her that she promised to look after the matter and again vanished. Till date no reply for my emails, not even a call to update me when the part will arrive. If I call they say trying their best without giving a concrete answer. It's been 25 days since I took the car to Ford workshop. Please think twice before purchasing a Ford Product. Very sorry to say that too many incompetent people they have employed.

By supratip ghosh
On: Nov 26, 2015 | 22562 Views
  • 193 Likes
  • 52 Dislikes

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9 comments
1
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justin jose
Aug 21, 2018 6:59:54 PM

Never buy petrol figo aspire mileage in local city it's 8.5 to 9.5km per litre... They tell in local it gets 13 to 14km per litre but no showroom salesman fooling us... Never buy...

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    1
    S
    sanjay gupta
    Feb 23, 2017 10:00:39 PM

    I WILL ALSO RETHINK .

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      1
      m
      metodio colaco
      Mar 23, 2016 3:07:56 PM

      Hi guys...I m from goa...I hav jst booked aspire trend petrol..pls give me feed back abt d mileage....m really concerned abt it...wel they say tht it gives around 14 on highway...or is it really true...Tht it gives a bad mileage of 9kml?pls advice me....

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      2
      A
      akshat
      Apr 10, 2016 3:58:54 PM

      If you want milage better to go with desiel model.

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        2
        s
        siraj
        May 3, 2016 12:54:08 AM

        It will give with ac 12kmpl

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