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A disappointing purchase

By for Ford EcoSport 2017-03-04 21:07:30.0
68 people found it helpful. 4249 ViewsWrite Review
2 ⁄ 5
  • Appearance
  • Performance
  • Comfort
  • Value For Money
  • Fuel Economy
  • Overall Satisfaction

I regret having bought this car. I had never owned a Ford before and I didn't do enough research before buying it, assuming that a company that practically invented the assembly line and has been making cars for more than 100 years would have nothing to offer but good quality. Too late I realized that in the US, fewer and fewer people are buying Fords citing bad product quality relative to European and Japanese cars.On the plus side, this car handles very well. The steering is very light and the interiors are fairly quiet. Finishing is good. So far, my passengers find it comfortable, both in the front and in the rear. Its automated airconditioning system is pretty good too, although once summer comes maybe rear side passenger vents will be found desirable.

On the negative side, unfortunately, I can point out more negatives than positives:
The car is not designed for people who are taller than about 5'3". I like to have my driver seat positioned relatively close to the steering wheel, with the seat height raised a little. In this position, my head bangs the visor almost everytime I enter the car.

The mileage is pathetic. I get no more than 8 kmpl in normal (slow moving) Bangalore traffic on my petrol version without using the AC, and up to 8.5 kmpl on a highway. This is absolutely ridiculous, and nowhere close to their claimed and advertised mileage. Ford's standard response when I report this problem is to insist on a test drive of about 100 to 150 km with a fresh tank of fuel to verify the mileage themselves before they will even investigate the problem. Disgusting attitude of denial. When I told a service manager that this is the figure I got both on the cluster readout as well as by a simple manual verification test, he finally admitted that it is the actual mileage to expect. Generally Ford Service seems more interested in claiming service coupons and talking nicely rather than doing. They have approached me a ridiculous number of times for feedback on the dealer after service visits, but not once do they solicit feedback about the car quality and about my impressions of Ford Motors India.

The gear shift is remarkably unsmooth. Even small cars these days have much smoother gear shifts. The dealer replaced some clutch cable for me, but I don't find any improvement after that whatsoever.

The inbuilt stereo system (which cannot be changed) has poor sound quality, with too much damping of higher frequency notes. Even a cheap mp3 player has better sound quality than what comes with this car. The screen navigation design sucks. It took me an hour of frustrating attempts to find out how to stream music over bluetooth from a mobile. The user manual is silent on it and I finally got the answer from a helpful youtube video that another Ecosport owner posted.

The light switch (which one would expect to be controlled on a stem attached to the steering column) is an old-fashioned knob placed at knee level on the dashboard near the driver's door. Almost every time I exit the vehicle my knee hits it and sometimes accidentally turns the lights on. It's very irritating.

A major flaw is that there is too much software control over the car. One problem with this is that if electrical power is lost due to something like battery failure (for example), certain critical functions are disabled and there is (very suprisingly) no manual backup. For example, if the battery fails the passenger doors cannot be locked!! This presents a security issue. If you cannot start and drive the car, and you have to leave it somewhere while you go looking for help, you will need to leave the car unlocked. Also, when there is no power, the rear door cannot be opened because it has an electronic switch without a manual backup. Again, this is rather ridiculous, extremely amateur design thinking.

I had my first engine malfunction warning light appearing in less than 7 days of taking delivery of the car. It was duly collected for investigation, and I was told that the problem was an improperly tightened air filter hose bolt, which was apparently not a big deal. Something that small causes an engine malfunction warning indication?

At low speeds the car drives fine, but as you accelerate you are reminded that it has just a 1.5 litre engine. It feels a bit underpowered when going up steep inclines as well, even in first gear. By design and in performance it is not a real SUV by any stretch of the imagination.

The clutch needs to be pressed too completely in order to start the car, but it engages very early as you release it to start moving. This means that in low gears you can't help jerking it a little bit now and then. It takes some getting used to.

The keyless ignition is scary, to say the least, but that's a personal reaction. Other customers may find it useful. If your engine is running and you happen to drive away but forget to take the remote along with you,........... all the best!! There is something to be said for having a good old fashioned key that is stuck in its slot while the engine is running, and safely in your pocket when it is not.

All in all, I've found this car to be vastly overrated. I don't find enough negative feedback on the internet, so either I have a faulty piece, or Ford's online publicity management is good. I suspect it's the latter.

Was this review useful to you? Yes 68   No 21
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  • Sudarshan |18 May,2017 09:44:40 AM

    sorry to hear about your troubles; which variant did you happen to purchase?

    Mario |18 May,2017 10:05:12 AM

    The Titanium 1.5L MT (manual transmission). If I could get a full refund I would walk away from this car TODAY. I would not recommend this car to anyone.

  • Mario |18 May,2017 10:15:12 AM

    I forgot to add that it's the petrol variant. I would also change my review of the performance from a bit underpowered to very underpowered, particularly in 2nd and 3rd gear, even on a straight, flat road. But the biggest issue is the mileage. With very careful driving within the efficiency band I have managed to get a maximum of 8.5 km/litre. For such a shockingly low mileage I would expect this car to at least accelerate well, but of course it doesn't. It feels anemic.

    jaswinder singh |23 Jun,2017 09:15:13 PM

    What about Elite i20 top model, diesel ??

    Mario |24 Jun,2017 07:30:59 PM

    Sorry, Sir, I don't know about the Elite i20. I own a Ford, and I did not compare it with the Elite at the time of purchase.

  • dr t m s prasad |22 May,2017 09:19:37 AM

    toyota etios vxd 2017 golden color best on the road diesel in kerala rgds dr panicker

  • Gagan |15 Nov,2017 10:39:19 PM

    I am planning to purchase this car due to it's ground clearance and height, should i this purchase or not. I recently sell my new Honda City Petrol V 2017 just after 7 months. Car was fine but i was not comfortable with it's sitting, it's very low end car and my height is 5 feet 10 inch and i have back problem too so entry and exit was not comfortable. If ford is not good then which SUV you would prefer for me?

    D.Bhaumik |29 Dec,2017 08:31:12 PM

    First of all , these are not SUVs. SUVs are vehicles with 4X4 powertrains or 4WD. These vehicles have been introduced in India to provide a SUV type look to customer who actually care less about off-roading. These cars mainly buld on sedan chassis eg. Toyota Innova use Camery chassis. Among this category if you don't like Ecosport you can try S-cross (1.6) or Creta. Creta is undoubtedly the best one in this segment.

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Ford EcoSport review scorecard

  • Over all
  • 6 Months
  • 3 Months
Positive
85
Negative
8
Neutral
11
Positive
9
Negative
1
Neutral
3
Positive
5
Negative
1
Neutral
2

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