Product is good..... But the After Sales Service is tooooooooo Bad............

By for Chevrolet Beat from madurai 2011-03-19 00:37:25.0
17 people found it helpful. 6624 ViewsWrite Review
1 ⁄ 5
  • Appearance
  • Performance
  • Comfort
  • Value For Money
  • Fuel Economy
  • Overall Satisfaction

Pros : Product is good

Cons : Pathetic After Sales Service......


Look and Style-Good  

Comfort-Everything is good  

Pickup-Good 

Mileage-Good 

Best Features-Its style. 

Needs to improve-Their Total After Sales Service............

Overall Experience Very Very Very Pathetic Service from them...... 1 month before I bought Chevrolet beat LS version from ARAS Madurai. Before and After Sales Service is Pathetic ........... Initially, my car ignition was not getting on. I've been calling their breakdown service. But they haven't turned up on the first day... But on the next day they turned up and they have asked Rs.300 as a Breakdown service charge without any bill. But at the same time, my friend owned Toyota coralla, Altis. He had the similar problem, he called the breakdown service. Toyota dealers came with in half an hour and rectified the issue and they haven't asked any money. These A.R.A.S. people are money minded. With in three days,  My car is making huge noise in the front wheel.... During that time I was in an emergency to attend one function. I told to their same breakdown service. They told me to bring the car to the service station. I have called 3 to 4 times and requested them but of no use. they asking me to come to their service center. To my bad luck their service station is placed 25 kms out of the city. If I drive 25 kms and took it to the service station, my car would have spoiled.. Very very pathetic after sales service. Just to an eyewash, they are advertising 3 years warranty. See the Chevrolet website it is still showing the wrong service center address in madurai. ( http://www.chevrolet.co.in/content_data/AP/IN/en/GBPIN/001/service-centre.html# ) . It is placed 25 kms out of the city. They are not concerned with the customer . Request General Motors to look into this and provide proper after sales service. 

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  • jayabalan |19 Mar,2011 09:43:47 PM

    i like to buy chevrolet beat next month but i read the above comments regarding the service problem now i think to buy another brand.

    Prince |20 Mar,2011 10:03:45 AM

    Yeah jayabalan...The product is too good than i10..... There is a service problem with the ARAS madurai......

  • Md Saiful Arfeen |09 Apr,2011 03:58:58 PM

    i am willing to buy from ranchi but seeing your comment ned to confirm wather this would be same for ranchi service center

  • Rajesh |11 Apr,2011 09:49:29 AM

    hmmmmmmmmmmmmmmmm thinkin now

  • imtiyaz |15 Apr,2011 02:02:47 PM

    hummmmm, i was looking this product because of 3 years warranty but now i need to think again.

  • vinod |09 Jun,2011 06:51:46 PM

    I had been to their showroom in Bangalore. First they do not have proper service stations and on top of it for a pick & drop they ask for Rs.300 as service charges, where as Maruti does not charge a thing.I'm pretty sure it will be the same for spare parts as well

  • krishna |20 Jul,2011 05:33:58 PM

    product and brand is good but dealer to dealer if very different ..so that is not bad to say the brand if we buy a brang lcd tv also gets problems..so why we choose before to buy becoz of brand if services is intime then we feel good otherwise brand is not good. so before u buy u talk to dealer and sales person.

  • HARISH RAJABABU |25 May,2012 06:43:51 PM

    service charges is very costly , 1st SERVICE OIL AND OIL FILTER CHANGES AND LABOUR CHARGING COST RS. 700 , I THINK THIS IS VERY COSTLY TO OTHER BRANDS .

  • Yateendra |12 Feb,2013 03:06:52 PM

    I am planning to buy Sail sedan LS ABS OR Maruti Dzire VXI, can you please let me know which one will be best for me considering after sales services, performance, comfort etc

  • sugastin |12 Apr,2013 01:30:12 PM

    MANOHARAN IF U GO FOR CHEVY GO TO COIMBATORE AANAMALLAIS OR PRESSANNA..ARAS CHEATING F******

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