After sales service is not so gud

By for Audi A6 2011-2015 2013-10-11 18:09:59.0
15 people found it helpful. 1910 ViewsWrite Review
3 ⁄ 5
  • Appearance
  • Performance
  • Comfort
  • Value For Money
  • Fuel Economy
  • Overall Satisfaction

Pros : ride quality and comfort

Cons : after sales reception and bad breaking


Audi A6 is a complete car with its features and comfort its offers expect its breaking. I own an Audi A6 2012 model which i brought in hyderabad, which is 500 km away from where i stay. Everythign is going fine until the hand break use to get struck in the morning and it use to make a "huncckkk" sound to release the hand brake like it is breaking the gear box. The breaking system also use to loose itself in uneven surface areas. After the initial service that costs me nearly 19k, i brought the car back home and the next day morning i found that my parking sensors not working. i called the customer care and they asked me to bring the car back but as i stay so much far from the service station, i could go only for the second service. But to my vuneraility, the most disgusting thing is that my second service cost me around 94k butit includes a tyre change. When i went to audi, i felt that the service representative is more like a sales executive who is proposing to get this and that for the car but i refused and just aske dhim to get my secod service done. After 2 days, he called and informed me that the brake pedals needs to change but i asked him why they got weared off so early. he replied saying that it happens for all audi cars that the break pedals wears of for 20k kilometres and gave a tip that it wears off for 17k for audi q7. To my disgust, they also added the cost of reparing the parking sensors which is merely their mistake as their service station is located in a remote area where even an auto rickshaw refuses to come and they park their all audis outside their yard that looks more like a dumpyard and rats might have bitten them as suggested by their service representative.

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 Comments Audi A6 2011-2015

Audi A6 2011-2015 review scorecard

  • Over all
  • 6 Months
  • 3 Months
Positive
1
Negative
2
Neutral
1
Positive
0
Negative
0
Neutral
0
Positive
0
Negative
0
Neutral
0

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