• Login / Register

Horrible Experience

for RX5

Horrible Experience

 Experience has been absolutely horrible, to say the least. Bought RX5 variant on 25th august from Koncept automobile, Lajpat Nagar Delhi. The car began giving a rubber burning smell within a week. On 16th September the vehicle broke down and had to be lifted by a crane and taken to the workshop. I was told that the clutch plate has burned which was replaced by the dealer. Got the vehicle back on 18th sept. Again on 20th sept the vehicle again started to give a strong burning smell and went to the workshop. It was returned to me the next day with the dealer saying that there is no problem in the vehicle. Again on 27th, the vehicle started giving jerks while driving and also a very strong burning smell. The vehicle again went to the workshop. This time the clutch plate was changed once again and the vehicle was kept in the workshop for 6 days by the dealer and the reason given was that Mahindra engineers are coming from the plant to inspect the vehicle. I got the vehicle back on 3rd October. I insisted that I need a written confirmation from Mahindra that the problem has been evolved permanently or else my money should be refunded. I was sent an email by Mr Rajiv from customers services department saying that the problem has been resolved and if it occurs again within 30 days then my money will be refunded. The burning smell started again on 15th October and as it continued for next 3 days with the vehicle also giving jerks I have once again brought it to the workshop today. The dealer's driver drove the vehicle for about a km and insisted that he can't see any issue. I have insisted that the clutch plate be opened in my presence. Waiting in the workshop currently, really horrible experience so far. One does not buy a 21 lacs priced vehicle to go through this experience. I suspect that the dealer is denying the problem as they want the 30 day period to pass so that it does not have to refund my money.

By piyush kumar
On: Oct 19, 2013 | 7931 Views
  • 14 Dislikes

Write your Comment on Mahindra Ssangyong Rexton

Oct 24, 2014 5:02:51 PM

Piyush, Can i get your mobile no. as i am facing similar problem and my vehicle is in servicing centre Dr.Srivenu Itha 9866755573

    Write a Reply
    Oct 24, 2014 4:58:05 PM

    I have exactly similar problem, kindly can i get the details of the person who wrote the review as i have avery similar problem Purchased Rexton RX5 as the proud first customer from VVC motors in jan 2012, problems started  six months after the purchase My clutch broke down four times in last 6 months, no one from the service centre ( VVC motors) are able to solve the issue as they are always in denial mode, my vehicle is left in servicing centre for almost three months in last 6 months with no one to help it.  even if i want to sell the vehicle  there is no one willing to buy this because of the clutch issues and servicing centre is unable to correct this. The description by the Customer Care  manager  Mr. Girish Daramoni is If the vehicle is not driven properly you can loose the clutch box in as early as 300-400 km of drive . Kindly see this as red alert in buying this vehicle as this warning is given by Mr. Girish Daramoni  and he will not able to help it if any issues occur in this regard I strongly recommend all the reviewers to prohibit buying this vehicle to save yourself in time and money This vehicle is new to India and kindly don't experiment in buying this vehicle like me  Dr. Srivenu CEO  Cygnus Institute of Gastroenterology Hyderabad 91-9866755573

      Write a Reply
      Jun 4, 2014 9:03:48 PM

      And over and above this mr.Mahindra was thinking that Scorpio will be used in PM carcade.High hopes indeed.you must write to mr.Anand Mahindra.Can resort to consumer forum also.

        Write a Reply

        Mahindra Ssangyong Rexton User Reviews

        Based on10 User reviews
        • All (10)
        • Mileage (5)
        • Looks (6)
        • Comfort (8)
        • Engine (3)
        • Interior (2)
        • Power (2)
        • Price (5)
        • More ...
        • LATEST
        • HELPFUL
        • CRITICAL
        • for RX7

          Rexton RX7 True Feedback

          Before I proceed I would like to mention that I read almost all reviews & watched all videos of Rexton of all generations across worldwide websites and not just on In...Read More

          By harish gopalani
          On: Aug 05, 2013 | 12301 Views
        • for RX7

          Loads of issues

          Look and Style looks good   Comfort Comfortable Pickup Slow Mileage Poor Best Features Good highway drive Needs to improve   I bought this vehicle on May 13th 2...Read More

          By gurvinder s luthra
          On: Jul 11, 2013 | 4860 Views
        • for RX5

          Amazing car

          I have been driving RX5 since last month...itz simply amazing...pick, drive, off road capabilities...everythingz amazing...definitely better than fortuner which i think i...Read More

          By varun
          On: Jun 04, 2013 | 3086 Views
        • Amazing car for Mahindra's entry to Top-End cars

          Good styling and in some parts better than its competitions in this segment. This car will give tough competition to the pajero and fortuner as it has everything to attar...Read More

          By knowtheauto.com
          On: Oct 21, 2012 | 6135 Views
        • for RX7

          Ssangyong Rexton AT - A Genuine SUV

          The Rexton is today perhaps one of the most underrated cars amongst is contemporaries ie Fortuner, Ford Endeavour & Mitsubishi's new Pajero. I have test driven on the...Read More

          By amit sinha
          On: Aug 11, 2016 | 260 Views
        • for RX5

          Horrible Experience

           Experience has been absolutely horrible, to say the least. Bought RX5 variant on 25th august from Koncept automobile, Lajpat Nagar Delhi. The car began giving a rub...Read More

          By piyush kumar
          On: Oct 19, 2013 | 7931 Views
        • for RX7

          Car contest

          The car is very good looking and smooth driving and very comfortable sunroof also very good so that we look to outside pickup is very high almost rexton is very excellent...Read More

          By rohit kumar
          On: Nov 21, 2016 | 230 Views
        • for RX5

          Serious Issues With The Vehicle Kindly Don't Purchase

          Purchased Rexton RX5 as the proud first customer from VVC motors in Jan 2012, problems started six months after the purchase. My clutch broke down four times in last 6 mo...Read More

          By srivenu
          On: Oct 27, 2014 | 2604 Views
        • View All Rexton Reviews
        Mahindra Ssangyong Rexton
        Rs. 21.04 Lakh - 24.84 Lakh*
        This car model has expired
        Which is your city ?