Dealer review- SC auto corporation, Thane, Maharashtra
Look and Style Comfort Pickup I am writing this review for SC Auto Corporation, Thane, Maharashtra. I recently bought Chevrolet Sail Uva 1.2 Petrol version. Mileage When I visited the showroom 2-3 sales person gathered around me for the enquiry and offered me seat, water and coffee. They nicely explained me the features of the car. Sales person also came to my house twice for test drive. After churning between various cars and their features, I have decided to go with SAIL UVA. I have asked for free accessories at the time of booking. Sales person agreed. Now after completion of loan procedure, I have submitted the documents like rent agreement along with police verification, aadhar card and pass port which is from my permanent residence (from other state). Looking to these documents he asked for more money, saying RTO official will not clear the registration process. I refused to pay more money, they he said you will lose your booking amount. After discussing many hours, his sales manager agrees with, if you visit the RTO then in front of you RTO official might give permission. I went and got RTO registration. Due to delay in RTO registration process, he did not stick to his delivery time; I can understand, but at the time of delivery, dealer did not provide me the free accessories which I asked before booking. To make a notice of this, his sales manager and general manager also not present, hence said, I will come back in the next week, I carried my new first car. Moreover, I fixed GM Genuine audio system. To make a connection between speakers and audio system, they did not have connector and told to come after week. After 15 days, they connected the connector. In the mean time, every 3-4 days I need to call them; many time I did not connected to responsible person saying he is busy in meeting. Now for the free accessories, they were saying, if you had discussed before delivery then we might do something for you. I have been asking for this since long, during delivery also... Sales person said I have to take permission from my boss and boss said...during delivery only it should be possible. Nobody is ready to reply correctly. Best Features Another thing about the genuine music system, I never used cd player since I bought car, as I am a learner (of the car driving). But once I checked, It did not worked. When I made complaint, the store manager told, we will see and get back to you in 4 days and firing on me that you should have to test it before leaving. Needs to improve I thought I should convey all these stuff to General manager, after waiting for an hour, I received message that our GM does not meet customers. What the rubbish things going on!! The person who is sitting for the customer says I do not meet customers. This is the scenario of the high professional person then what can one expect from his subordinates!!! Overall Experience My experience is: never trust on sales person of the auto dealer, keep everything on paper. You can grab his neck before booking amount.
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