Dealer review- SC auto corporation, Thane, Maharashtra

By for Chevrolet Sail Hatchback 2012-2013 2013-03-28 15:10:18.0
23 people found it helpful. 3498 ViewsWrite Review
4 ⁄ 5
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Look and Style   Comfort   Pickup I am writing this review for SC Auto Corporation, Thane, Maharashtra. I recently bought Chevrolet Sail Uva 1.2 Petrol version.  Mileage When I visited the showroom 2-3 sales person gathered around me for the enquiry and offered me seat, water and coffee. They nicely explained me the features of the car. Sales person also came to my house twice for test drive. After churning between various cars and their features, I have decided to go with SAIL UVA. I have asked for free accessories at the time of booking. Sales person agreed. Now after completion of loan procedure, I have submitted the documents like rent agreement along with police verification, aadhar card and pass port which is from my permanent residence (from other state). Looking to these documents he asked for more money, saying RTO official will not clear the registration process. I refused to pay more money, they he said you will lose your booking amount. After discussing many hours, his sales manager agrees with, if you visit the RTO then in front of you RTO official might give permission. I went and got RTO registration. Due to delay in RTO registration process, he did not stick to his delivery time; I can understand, but at the time of delivery, dealer did not provide me the free accessories which I asked before booking. To make a notice of this, his sales manager and general manager also not present, hence said, I will come back in the next week, I carried my new first car. Moreover, I fixed GM Genuine audio system. To make a connection between speakers and audio system, they did not have connector and told to come after week. After 15 days, they connected the connector. In the mean time, every 3-4 days I need to call them; many time I did not connected to responsible person saying he is busy in meeting. Now for the free accessories, they were saying, if you had discussed before delivery then we might do something for you. I have been asking for this since long, during delivery also... Sales person said I have to take permission from my boss and boss said...during delivery only it should be possible. Nobody is ready to reply correctly.  Best Features Another thing about the genuine music system, I never used cd player since I bought car, as I am a learner (of the car driving). But once I checked, It did not worked. When I made complaint, the store manager told, we will see and get back to you in 4 days and firing on me that you should have to test it before leaving. Needs to improve I thought I should convey all these stuff to General manager, after waiting for an hour, I received message that our GM does not meet customers. What the rubbish things going on!! The person who is sitting for the customer says I do not meet customers. This is the scenario of the high professional person then what can one expect from his subordinates!!! Overall Experience My experience is: never trust on sales person of the auto dealer, keep everything on paper. You can grab his neck before booking amount.  

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  • Suhas |31 Mar,2013 03:22:47 PM

    Dear , Please put your things on Facebook - Chevrolet page and also email them about your problem

  • rishi |01 Apr,2013 10:35:30 AM

    Can you please give your contact number or email id by which I can reach you?

  • prashant |09 Apr,2013 04:44:56 PM

    Oh my God,,, I was thiking of buying new UVA from Thane,,,, It seems that I should rethink about it....

    Ganesh |04 Dec,2013 06:03:49 PM

    Hi Prashant, Just curious to know whether you this car from Thane (S C Auto). what is your experience. I am on same boat and planning to buy but have got bad reviews for this dealer. mainly post sale and service.

  • Senthil |12 Apr,2013 04:23:41 PM

    thanks for yr guidence ,,, i have plan to buy new car.................once again thanks for yr comments. i will get in paper before booking amount. please give yr suggestion also for me to select the brand . i plan to buy diesel engine arround 5-6 L budget car.

  • Rajat |13 Apr,2013 05:21:21 PM

    Even your reviews about the services that CHEVROLET is being offering to their customer have given me at least one thing in mind, That before giving them token or booking amount, everything that was being offered should get documented. Thanks for sharing your reviews , even i was thinking to but New sail sedan but it has been cancelled now after reading your experience with the company. You must knock out for justice to consumer forum.

  • Anyone |19 May,2013 03:55:44 PM

    Nice to know the quality of services you can expect from gm

  • Mahesh |20 May,2013 09:52:20 AM

    After a long fight and discussing with Chevrolet sales head, India, my complaint has been resolved for the asked free accessories. I bought the car in Feb and got remaining free accessories in May, so almost after 3 months of struggle. For the car, I can say it is one of the best car. Everything is fine interior space, style and stability. It runs smoother even at a speed of 100 kmph. I fount two problems: 1) AC is not sufficient. For the front seat its alright but the problem is on rear side. Back seated person do not feel cool. I do not know whether this is problem with all hatchback segment or not. 2) After driving 1000 km, I found some knock in shifting gear 1-2-3. I need to check it from workshop. Definitely, one can go with GM manufactured car but only be conscious while dealing with dealers.

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