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I purchased a Chevrolet Cruze on 22 Feb 2010 from DPM sales Deharadun, day I bought it I wanted LTZ model but dealer was very particular in giving LT model as according to him LTZ was not available but 4 LTZ was standing in front of us. The reason we didn't want to puchase LT was, there was a bump(manufacturing defect) at the back of the car, but finally, we bought that only because we didn't want to go empty handed. Well, after all these things we were happy that we bought a nice car as so much of trust is there towards GM, that you seems to be one of the best manufacturers in the world. But within few days that car started showing its true colors, some noise started coming from it, It started fusing smoke from the back., etc... on 18/08/2010 first servicing of that car was done at (Virdajoyti, Meerut), after that I thought now it will run well, but within 2 days car stopped on the road and was not starting up,I was going for a very important meeting that I couldn't attend then immediately I called to Dehradun office they took my car to the service center and on 21/08/2010 they replied back saying servicing was not done properly and some sensor was not working. I told them how it can be possible one day back it is coming from service they replied we don't know. Then I called to your Delhi Customer care department, there I got a very fantastic answer saying that - we don't know what happened and we can not do anything regarding that, it is a mechanical problem it can happen to any car it doesn't matter if it is coming from servicing, you do what ever you want I can not help it I am in a shock after listening to all this and in back of my mind I am planning to gift this car to Chevrolet team for making me fool.... You all know what you are going through and after all this If you behave like this I don't think so you people will exist in Indian market for a long period. I hope you have some brains regarding customer relationship and if not then pack your bags and make fool of some other country citizens. Abhyudya Garg, S/O Mr.Rajesh Kumar garg 9986663531,9412210020 Car Number UK07 AD 4337

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abhyudya
On: Aug 21, 2010 | 7680 Views
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