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Dont touch it even if some is giving it free!!

Dont touch a BMW even with a barge pole!! I was shocked to find out the hard way that after paying to much money, I get an alleged brand new bmw 320d in march 2011, that has major water leakages and major manufacturing defects and issues such as a dsc pump error etc and the company and their dealership pass it off as a minor issues and say that thats what the warranty is for:). SHOCKING!!!  The story about the car not requiring to go to the service center for 15000k is all humburg!! Read ahead for a detailed note on this: Once an ardant fan of the BMWs, now I wish I hadnt touched it. I have had a BMW 320d highline for about 6 months now. BMW talks of being a company that prides it self on its premium quality and manufacturing excellence, I will proivde you hereunder a small example of its poor manufacturing quality and its even worse and uninterested aftersales service, which again they promise to be exceptional. Over a weekend a couple of months ago I discovered that my car has got leakages from the rubbers in between the passenger side door and the body frame and the back passenger side door and body frame.  I had seen water dripping from the passenger door frame earlier but had thought it was because the window might have been open of the car may have been washed but this last weekend the car was flooded.  If that wasnt enough, It also stated giving me Flat tyre monitor error and to top it all at their service center itself just when they claim they were going to return it to be me, it started giving a dsc error for which the BMW service managers now claim is a pump issue and the pump will need to be replaced and therefore will take time to come as its been ordered. Imagine all this in a spam of less that 5 months. Build quality---Ya Right! If this wasnt enough the service persons of BMW also just dont care. They didnt come to pick up the car  inspite of them being aware that the carpetting was soaked and the car couldnt be driven due to the ftm error. They didnt even revert inspite of assuring that they would until I called them and reminded them to fetch the car when I got told that they have a packed schedule and therefore would schedule it as and when they could and only on my insistance they came late that evening and took my car. Even after they took the car for repairs they didnt get back to me about the problems or the status of the car, till I once again called and spoke with their senior manager who cross checked and then someone called back. Thereafter again, they have been extremely calous about their approach and dont call call back or revert until and unless I call up and follow up. The car if you must is still in their workshop and they have already told me 3 times that they are sending the car but then discover a new problem in it.  If this was the service assurances of BMW then I really dont know what to say.  Where is the quality of manufacturing premium, top quality cars in all this? I see a car that is of extremely poor built and manufacturing quality and it seems to have been made without any attention to detail. Its all rubbish that BMW believes in making cars that add to ones driving pleasure without worrying about a thing. IF this is their superior/premium quality I think one would be much better off picking up something which is at half the price and will atleast not leak and neither will you need to deal with persons in their service department who are completely unconcerned and unmindful of their customers or the customers requirements. Inspite of all this they have the audacity to say that they will just repair it and give the car back to me. I would have thought that after seeing so many serious manufacturing issues in the car they would be readily willing to replace it and on asking them for that, the answer I got was, they cannot guarantee that the next car will not have issues. TALK ABOUT HAVING FAITH AND CONFIDENCE IN PREMIUM BUILD QUALITY...i think this statement says it all. I hoping to get a better response from the Company decided to directly write to them in germany and india. They are also not bothered at all about it and the first 2 mail exchanges made it amply clear that they didnt give a damn. This ongoing experience is turning out to be such a horrific experience with BMW and I do hope that they solve the issue but its already left such a bad taste that I wish I had never spent so much money or purchased this car in the first place and suggest strongly to others also not to.  Would never ever recommend a bmw to anyone. 

n
nimay
On: Dec 02, 2011 | 20016 Views
  • 179 Likes
  • 22 Dislikes

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