Poor Customer Service In Terms Of Delivery.

Poor Customer Service In Terms Of Delivery.

Kia Motors is a very smart company. I would help everyone know their strategy. They have introduced Kia Sonet in India in September just before the Festival and wedding season. A lot of people have booked this car since September so that they can have a new car by Diwali or on their anniversary or any other celebrations and as a gift to their son or daughter at the wedding. Kia has happily considered all the bookings assuring delivery by 4-5 weeks or say a maximum of 6 weeks. But they are failing to give the deliveries. Also, most of the people have booked htk+ or the htx imt model considering its range. But now Kia is not only delaying the deliveries beyond 9 weeks, but they are also giving some lame excuses stating that the production is slow during this time of the year. If that is a case why did you introduced this car at this time of the year and why this was not informed to the customer. Secondly, since the htx model is not available, Kia is forcing the customers to opt for htx+ which is 2lakh extra cost. I don't understand if the production is slow at this time of the year why are you unnecessarily producing htx+ while the booking of htx is in abundance. So basically the strategy is first to grab all the booking amount and secondly to forcefully sell htx+. Well if you know marketing we also know marketing. Stop this else we customers can drag you to the court as without delivery you are also forcing your customers to start the loan EMIs.