The effort of owning a Fiat

By for Fiat Grande Punto 2009-2013 from chennai 2012-05-22 20:47:11.0
4 people found it helpful. 1311 ViewsWrite Review
2 ⁄ 5
  • Appearance
  • Performance
  • Comfort
  • Value For Money
  • Fuel Economy
  • Overall Satisfaction

Pros : Great car

Cons : the service and availability of spares

Look and Style  Good Comfort  Fantastic experience Pickup  Great Mileage  Can be better Best Features  the engine performance Needs to improve  Electronics and music system are pathetic Overall Experience The overall service experience of ownership is pathetic.  The service staff need a thorogh orientationas to how they will handle a complaint and a customer.  The orientation in the workshop is not good. The spares are also not available.  In the normal case if this machine were to be launched either by Hyundai or Maruti, it would have been a clean winner.  With a great product, Fiat is struggling to make it a success and not getting the volumes speaks a lot about the image and the service.  The insensitivity to the customer is a thing which pulls them down despite a phenomenally engineered product. The plastic quality is another aspect where it is compromised and repeated mails are also not taken seriously.

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  • Prem |24 Oct,2012 05:47:49 PM

    Very poor response. may be due to tie-up with Tata. Afraid of going to Fiat, since no proper response even at the time of enquiry. Fell they never cared about customer satisfaction and service.

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