volkswagen?!! pathetic customer service

By Sathish from bangalore 14 Jun, 2012 20:32 IST | 1648 Views

Volkswagen Polo

Ex-showroom Price Rs. 4,89,000
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Quick Start on Volkswagen Polo

Overall Satisfaction :
Appearance :
Comfort :
Performance :
Value For Money :
Fuel Economy :
Pros : Look
Cons : Extremely pathetic service

Look and Style

Good looking exterior. 

Comfort

Clutch & Gear looks like Alto/Eon. Very less space. 

Pickup

Average pickup. i20/figo beats this very well since they've more powerful engines.

Mileage

Milege is just the sae as i20/figo.

Best Features

Needs to improve

Here is my review: Volkswagen customer service is really pathetic. I gave my car to replace the front bumper 10days ago. Its still in 0% progress. They didn't even start the work. I got 8 different contact numbers (service head, receptionist, bodyshop manager, md, service representative etc). Nobody picksup the call. Finally visited the service center then came to know that they didnt even start the progress. Irrresponsible fellows.

Search in google if you don't believe me :). (Search word can be volkswagen downtown reviews bangalore)

Overall Experience

Very very negative in service. Costly compared to all other cars (spare parts).

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Volkswagen Polo Review Scorecard

  •  
    Last 3 Months
    Last 6 Months
    Over-All
  • Positive (4-5)
    4
    12
    83
  • 0
    1
    31
  • Negative (1-2)
    1
    2
    28
  • Total Reviews
    5
    15
    142
  • Avg Rating
    4.20
    4.27
    3.49

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