Pulls to left

By sandeep from mumbaiNovember 12, 2010 | 3605 Views | 11 Comments

Volkswagen Polo 2009-2013

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Overall Satisfaction :
Appearance :
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Pros : Good looks
Cons : Pulls to the left

Hi All,  I purchased the VW in Oct'10 it has been pulling to the left since day 3 of purchase...the cust service complete disaster.PLS DO NOT BUY THIS CAR...........this has been my first car and a complete disaster...I  I have been to the service station which is situated in Lalbaucgh which is on the other side of Mumbai 4 times in 4 weeks now. when I only expected to take it there once I have completed 15000 kms or 12 months. The 1st visist I was informed that there was a problem with the allignment and I waited there till 7pm only to see a scratch on my car....which the body work expert worsened by scrapping it with some kind of sponge that entire part of the car lost its shine completely....On my way back home i was in a dilema to know that the pulling problem still persists. Called the service station again and they stated they would need to see the car again. The service guys came to pick up the car next week and called me stating that the engineer has tried the car and there seems to be no problem with the same. I left to the service station before i could go to work. To my surprise the engineer admitted later stating that the car was indeed still pulling to the left. I wondered what was the engineer doing in the 1st place. They have now changed the tyre set to JK tyres today. Will test it for a couple of days to see if it still persists I will be dragging them to CONSUMER COURT. Anyone with the same problem wanting to join pls call me.Sandeep - 9833446297 - Mumbai
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User Comments

Asked By sriram 15 Nov,2010 09:15:36 PM

Hello Sandeep, thanks for your review. Can you please tell me which model of polo you bought? Petrol or diesel?... I am waiting for my VW polo 1.2L Petrol Trendline and will be delivered in 15 days. I am very sorry for you. I hope the problem will be resolved soon. Please keep updated your post. Also you post your issues in TEAM-BHP to get your issue solved soon. Regards, Sriram M

Reply By sandeep 04 Dec,2010 09:40:00 AM

It's the 1.2L Petrol Trendline...Pls check if it pulls or not before you drive it home...Pls

Reply By sriram 09 Dec,2010 09:44:05 PM

i am also buying the same car. Monday is the delivery. So finally what did you do?.... What is the state of your car now?...

Reply By Sandeep 12 Dec,2010 05:18:43 AM

Hi Sriram, the car is now pulling to the right......! So i have kind of given up ,, but i am not letting it spoil my Holidays so letting my Legal advisor do the rest for me. How about your car, is it all fine?

Reply By sriram 15 Dec,2010 07:57:03 PM

hi sandeep.. i am yet to take delivery of my car.. i am facing some local address proof problem for RTO. Tomorrow i am taking the delivery. I will update you.. BTW, what your legal advisor is suggesting now?...

Reply By sriram 20 Dec,2010 02:17:21 PM

Hi Sandeep, I got my car last thirsday.. i travelled for 650kms.. i drove it in highways & tough village roads also.... I never faced this issue... You are unlucky..

Asked By sriram 19 Nov,2010 05:12:23 PM

Sandeep, i expect your replies for the review questions.

Reply By Vishnu 19 Mar,2011 11:21:18 AM

Hi friend, In all Volkswagen polo and Skoda fabia (dont know about rest of the cars) have a feature to keep the driver active. I noticed it and went to the service station and they clarified me and asked me to take a testdrive in their demo car, it was also having the same. recently i drove skoda fabia it was also having a pull towards left. Its not a complaint

Asked By sriram 30 Nov,2010 03:42:47 PM

why all comments are deleted?

Asked By sunny 09 Dec,2010 10:38:09 AM

i have seen asimillar review earlier also where POLO CO-dealer nor attending the complaint. There ahs to be a mass movement againt this includinf informing media otherwise many people will be trapped.

Asked By sriram 09 Dec,2010 09:42:44 PM

i checked with around 10 car owners of polo. No one faced this issue. Monday i will be delivered with my Polo. I will check it before i drive from Show room.... Thanks...

Asked By yads 15 Dec,2010 11:51:41 PM

hii, i have got the same model since june, the car is totally incredible i found the only prob is that the height is bit less, no arm rest, side mirrors should be operated automatically... i have put alloy wheels witch dia of 15' and tyres are bit wider and low profile. i neva face that allignment or any other prob. gud luck

Reply By sriram 13 Jan,2011 03:29:07 PM

wat was the cost of alloy wheels for Polo?.... Have you put any other extra accesories?

Reply By CarDekho Team 25 Jan,2011 11:55:43 AM

Alloy wheels for VW Polo start at 15,000 Rs and go up to 25,000Rs depending on the design you pick. Thanks, CarDekho Team

Asked By sriram 22 Dec,2010 11:55:55 AM

Those people who own other cars just have a look at Polo, have a test drive and see its quality then compare your car with Polo. The all above comments about comparison is just a comparison on the papaer.. VW Polo is a great car in this segment. Do you really need a steering mounted controls on your car?... It is not fully loaded with additional features, but it is the best car in this segment than any other.. I own a VW Polo 1.2L Petrol Trendline which costs 5.08 Lacks which is cheaper than i20 Era Petrol & Swift VXI. I am very happy with my car.. Steering is very soft and gear box is very efficient & soft... I get mileage of 13 in city with AC at Medium rate. In highways i get 16... Mind you i am not a drive expert & i use clutch very often...

Reply By ankush 16 Oct,2011 08:55:23 PM

hey sriram...brother i m also planning for polo..will cost me 465000/- & hving an offer of 40000/- in which i can avail accessory 3 year maintenance..I hv read so many negative reviews of this car..abt rear seat costly spare parts irresponsible dealers..wht u suggest..if u can mail me on raina_suraj@yahoo.co.in.i will be thankful to u,after all we put in our hard earned money..i m having options of brio & swift vxi as well..plz reply...!

Asked By Milap patel 02 Jan,2011 02:19:23 AM

hey guys ,,please help me.....i am planning to buy a new car...and in my list polo is one of them.... i am living in AHMEDABAD GUJARAT. i wanted to kmow about mileage in city as well as highway.. and what about after sales service 1) cost 2) how much they charge in service .

Reply By varun 17 Feb,2011 10:29:12 PM

d0nt prefer vw brand. poor service. faults ratio v high

Reply By Vishnu 30 May,2011 07:41:41 PM

I own polo tdi highline(oct 2010) The car is really good. not only my opinion in indian consumer survey polo got first in its class for customer satisfaction. polo gives me 14 in heavy traffic and 16-19 in normal traffic. in highways polo gave me 24.7 in good driving(80-100Kmph)in good 4 lane road and 22 in normal kerala highways

Asked By varun 17 Feb,2011 10:26:07 PM

car is good, but v.v. bad after sales service. engineers are incompetent to find just EPC fault.

Asked By Vishnu 19 Mar,2011 12:09:32 PM

Hi friend, In all Volkswagen polo and Skoda fabia (dont know about rest of the cars) have a feature to keep the driver active. I noticed it and went to the service station and they clarified me and asked me to take a testdrive in their demo car, it was also having the same. recently i drove skoda fabia it was also having a pull towards left. Its not a complaint If you want to check take any polo or new fabia(not sure about othercars)on a straight road in a speed not less than 60kmph.Leave your hand from the steering, after 3-5 seconds you can see the car moving towards left. this will make the driver alert

Asked By Ramakrishnan 07 May,2011 12:00:37 PM

D0nt prefer vw brand. poor service. faults ratio v high am having same problem for polo highline TDI am serviced 8th till not rectified.

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