Worst experience of my life - After booking

Worst experience of my life - After booking

Overall Experience: Booking Tata Zest worst decision of my life I needed a car urgently. I had taken several test drives, and almost confirm Chevrolet Sail then I saw Tata Zest. Car looks good (not as good a Sail) but have all the safety feature I wanted and it also costs less than the Sail so visited the SA and ask about expected delivery date. She told me that she can give me a car within 7 days.  At that time Tata had not announced any waiting time so I believed her. I asked about this car to my friends and my relative, And  all people I know warned me about Tata's poor sales and services, poor quality and low resale value. But I did not listen them and thought that Tata has changed and I should give them a chance. So I booked the car on 23 Aug from Raghuvanshi Motors, Delhi and applied for car loan which was dispersed in 3 days. They got the cheque of loan amount and booking amount. After that day their behaviour starts changing. After 7 days when I enquire about my car, SA told that they did not receive any car ZEST XMS RT yet and Tata has declared 4 weeks waiting period for XMS, so you will receive your car after 3 weeks (20 Sep). On 20 September when again enquired about my car she again give me 7 days to wait.  When even after 7 October I did not got any written expected date of delivery I sent an email to Tata customer care. After 2 days they called me and also sent me an email giving me confirm date of delivery on 18 October.  On 14 October I visited Tata Motor showroom because I wanted to talk with the insurance guy, and saw a Tata Zest xms rt which was dispatched for me by Tata is given to another customer which has booked just a few days ago. I complaint but they assured me again that they will give me delivery of my car on 18 so I have to wait just for 4 days more so did not mind much. But on 15 when I called them they told me that they can't give me any delivery in next 15 days. This was shocking. Previously, they had confirmed that your car has been dispatched by Tata and you are getting delivery by 18. This assured me that they don't want to give me delivery of my car, and they have given my car to another customer. I don't know what extra money that customer payed them for this. Today after 7 weeks of frustration, anger, tension, wasting time and money I have decided that I will cancel my booking and never ever deal again with Tata. Their car my look cheap & best but they cost you your important happy movements of life.