skoda rapid - tafe access bangalore - worst car and service

By Sunita Antony | 5410 Views | 3 Comments

Skoda Rapid 2011-2013

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Pros : Non
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Hi All, I am writing this feedback so that others do not get cheated. We bought a Skoda Rapid Ambition TDI from TAFE Access. While purchasing we were told that we have the first service free during which we will not be charged for parts, oil or labor. We agreed and took the car. Now this is being out-rightly denied and they are asking for documents where it is written in black and white, which wasnt given to us while purchase. With no options in hand we agreed to give our car for service with a pinch of salt. We had recently changed the oil with the same recommended one .i.e.Castrol Magnatec Synthetic 5W40 oil. It has hardly clocked 1000 KM after this oil change which costed us 5000rs. We got it changed while we were enroute on a long distance journey from a Castrol PitStop. We have all the bills and documents showing that. SKODA insisted on replacing the oil again while service else the warranty on the Car would get void. The oil SKODA recommends is also the same Castrol Magnatec Synthetic 5W40. Entire service center staff agreed that there is no logic behind this policy but still insisted on the oil change. After talking to the manager for hours he kept on repeating the same story. The managers in SKODA have no empowerment and are just waste of time. I got a call from one Mr Amutham (Service Manager) (9591998551). He said that the oil was not changed from their center and hence any warranty claim on a later date would be rejected. In his words, "Skoda keeps looking for a reason to just reject a warranty claim and they would not hesitate in rejecting the claim later". Later i got another call from bhavna (9740215604) a very cold and calculated call repeating the same story. After purchase when the Car is home, SKODA will make you run to every cornor for your money. Customer service means nothing to these people. We got cheated and wasted loads of money, please do not get into their trap. The warranty statement gets changed as per their convienience and terms get edited to sqeeze money out the customer. Please beware.... Frustrated SKODA Customer.
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User Comments

Asked By Arun Haridas 21 Dec,2013 12:26:18 PM

If you have had bad experience with TAFE, you are lucky you did not have to go through TORTURE through VINAYAK CARS. Servicing is miserable, the service setup at KR puram resembles a street croner bicycle repair shop, they dont have professionalism in their dictionary. I have been running behind as small a spare as mud flaps for the last couple of years! I just cannot believe that an international brand like SKODA can be represented by such an awful service set up

Reply By Antony 15 May,2014 10:01:35 AM

Same thing happened with one of my friend... i think one of the iron parts broke... he finally had to get one temporarily made by a local mechanic shop... he finally sold the car and bought a new one... Even we sold our car and bought another one... its a night mare... but honestly the car is good ... so long as it doesnt have a scratch and nothing breaks...

Asked By Hrushikesh Wankhade 18 Feb,2014 02:00:07 PM

I was about to buy this car ,but looking at its after service I am now going for Honda City 2014

Reply By dilip 03 Apr,2014 06:19:16 AM

me too .. Running away from these horror stories.. from where are these technicians being hired :D... SKODA school of technicians should be in place who masters the engine and car as a whole..

Reply By Antony 15 May,2014 10:14:02 AM

Good Decision ... u wont regret...

Asked By Dinesh Kumar S 15 May,2014 09:50:20 AM

MY WORST EXPERIENCE WITH TAFE ACCESS i Agree with you, that Skoda service team at TAFE ACCESS is horrible. i bought a Skoda Rapid from them with new car clocking not even 5000km, two tyre bust at the same time. TAFE access is accessible to lot costumers car spare parts they surely play around in chaining the parts. how could two tyre bust at a time. this being the incident i requested the TAFE access to check with the tyre manufacturer, With all 4 tyre change to which denied any fault from their end and had give the car back without SPARE TYERS . i realize few days later only when i had a tyre puncture 300kms away from bangalore in some remote area. i had to go through all the problems.. on my repeated reminder they fail to deliver the spare tyre yet again another time. then i had leave the car and travel by TAXI. my Third WORST experience was most recent one. i ask them to change the broken front middle AIR VENT, they change the new one with DRIVER right side one broken. and the new one changed also did not even lost for 6 days... And now its been a month they don't even get back with any positive reply...

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