Winning customers' trust is utmost: Karl Slym

Published On Jun 20, 2009 02:03 PM By Vikas

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Winning customer's trust is utomst for General Motors India president and Managing director Karl Slym. He said that to win trust of customers the company will spend heavily on advertisement campaign. Mr Slym added that after the bankruptcy of the parent company, it is mandatory for the Indian arm to rebuild its brand name among the customers. Our vendors, suppliers, dealers and all our associates are with us. We are now devising new campaign to convince our customers - 'There for you, there for India', he said. He said GM has designed its latest commercial in order to showcase its commitment towards Indian customers. The managing director himself features in these commercials promising 3-years/1 lakh km warranty on Spark variants. Being head of GM India, I volunteered to make warranty promise to our customers. It has a big impact on customers' minds, he said.

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2 comments

prashant k pandey

Jul 13, 2009, 1:33:56 PM

Dear Mr Karl I had taken GM Chevy AVEO keeping in view the repo of the company ....but this deceision of mine was a nightmare .... I had just an narrow escape when the Engine of this BOX had failed at the speed of 90 KMH at Gurgaon Thanks to your 7*24 HRS support ...I think that is mentfor this kind of products only ( As Aotomobile expert GM experts has already vsulized the problems ) I have a clear openion that GM had taken indin market as TEST Lounch and Indians a Test Riders where they can play with their Life. 1.Failure of a Engine of AVEO in 300000Km and 1.5 years for 2 times....what quality GM is claiming 2. Lights giving problems day one 3. Shokers Changed 4. Door Window Mothors Changed 5. Head Light Changed 3 Times The list can be varified from Histary of Car PLEASE DO NOT RISK YOUR LIFE >>>TAKE ANY OTHER PRODUCT DO NOT TAKE ANY GM PRODUCT