Very poor after sales service

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Pros : Nil

Cons : everything

 I bought a vento from Palace Cross Bangalore in Feburary 2012. It has been a horrible experience in terms of after sales service.Once it wouldnt start after being driven for 15 kms and the service people who attended the call couldnot figure out what had happened and wanted it towed to the works,but a passingby taxi driver rectified it within minutes. You need to book 35 days in advance for a 1st service and it takes more than 24 hrs the same.Never heard of such mismanagement-They have to learn from Maruti about the standards of after sales service-at least I was very very comfortable with them. I would never suggest anyone to go in for a Volkswagen that too specially from Bangalore Palace cross. 

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 Comments Volkswagen Vento
  • Xyz |19 Apr,2013 12:27:21 PM

    There is one more delear in Bangalore apart from Palace Cross, he is pure theif.

  • Hemant |10 Dec,2013 10:11:54 AM

    The Volkswagen in India is definitely not a good choice due to its VERY POOR after sales service. I bought this car (Vento) from VOLKSWAGEN BANGALORE in HOSUR ROAD, SINGSANDRA a year ago. My First encounter with the service center was not a pleasing experience. In spite of booking the service a week in advance it took them two days to deliver the car. My Second horrific experience when asked for road assistance after I met with an accident, their hotline was NO REPLY and when finally contacted some one after looking my previous records or purchase, they said they will only come to office after 9:30 AM and can provide any help after that. When I again called after 9:30 they asked me to bring the car to their showroom instead of providing any assistance on the spot, so I went with my dangling front bumper and headlamp to them, they advised me to replace everything including the part which was not damaged and was just bent a little bit (which I corrected with my hand after pushing a little bit), I said ok can you start the process of repair, to which I was told to check after 12 days as the parts were not available. I repeatedly asked them to provide me a relief by the time the parts will arrive and to that these people said they will call me and I should not inquire repeatedly with them. This all incident happened around three weeks back, and I still haven't received any call from this service center.

    neeraj rai |08 Sep,2015 02:23:01 PM

    Strange to hear those instance...i did not expect from these companies

    neeraj rai |08 Sep,2015 02:23:34 PM

    Strange to hear those instance...i did not expect from these companies

  • jayesh Raval |06 May,2015 09:58:01 PM

    I buy in feb.19 TSI DSG VENTO i amproud of German engineering marvelos car

    manvinder singh |18 Aug,2015 08:53:58 PM

    I agree with u.

  • kan |09 Jul,2015 07:58:18 PM

    The car is a beauty to drive

  • Anantharam Myore Sampathiengar |10 Sep,2015 05:23:16 PM

    I don't agree with Dr.G.M.Prasad's views as his problems are vehicle specific.I also have been using a 2012 model TDI highline VW vento for the last 3 years without any problem.I have not faced any problems with their service either. M.S.Anantharam

  • Yash |20 Nov,2015 09:17:19 AM

    I had bought vento highline diesel in 2012 and it was good experience

  • pato |20 Feb,2016 03:05:05 PM

    I also have vw vento and m tottaly setisfied from his performance. Bit expensive in surviceing but overall good. I also have verna , city , lenia , ciaz in my group members. But we all love vw tecnology. I give vw 5 stars out of 5. And its survice only 2 stars

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