VERY POOR After sale support from Volkswagen Bangalore (Hosur Road)

By for Volkswagen Vento 2010-2013 2013-12-10 11:26:56.0
15 people found it helpful. 2704 ViewsWrite Review
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  • Appearance
  • Performance
  • Comfort
  • Value For Money
  • Fuel Economy
  • Overall Satisfaction

Pros : Brand

Cons : Service, Ground Clearance, Engine Vibration

The Volkswagen in India is definitely not a good choice due to its VERY POOR after sales service. I bought this car (Vento) from VOLKSWAGEN BANGALORE in HOSUR ROAD, SINGSANDRA a year ago. My First encounter with the service center was not a pleasing experience. In spite of booking the service a week in advance it took them two days to deliver the car. My Second horrific experience when asked for road assistance after I met with an accident, their hotline was NO REPLY and when finally contacted some one after looking my previous records or purchase, they said they will only come to office after 9:30 AM and can provide any help after that. When I again called after 9:30 they asked me to bring the car to their showroom instead of providing any assistance on the spot, so I went with my dangling front bumper and headlamp to them, they advised me to replace everything including the part which was not damaged and was just bent a little bit (which I corrected with my hand after pushing a little bit), I said ok can you start the process of repair, to which I was told to check after 12 days as the parts were not available. I repeatedly asked them to provide me a relief by the time the parts will arrive and to that these people said they will call me and I should not inquire repeatedly with them. This all incident happened around three weeks back, and I still haven't received any call from this service center.

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