VERY POOR After sale support from Volkswagen Bangalore (Hosur Road)

15 people found it helpful. 2648 ViewsWrite Review
1 ⁄ 5
  • Appearance
  • Performance
  • Comfort
  • Value For Money
  • Fuel Economy
  • Overall Satisfaction

Pros : Brand

Cons : Service, Ground Clearance, Engine Vibration

The Volkswagen in India is definitely not a good choice due to its VERY POOR after sales service. I bought this car (Vento) from VOLKSWAGEN BANGALORE in HOSUR ROAD, SINGSANDRA a year ago. My First encounter with the service center was not a pleasing experience. In spite of booking the service a week in advance it took them two days to deliver the car. My Second horrific experience when asked for road assistance after I met with an accident, their hotline was NO REPLY and when finally contacted some one after looking my previous records or purchase, they said they will only come to office after 9:30 AM and can provide any help after that. When I again called after 9:30 they asked me to bring the car to their showroom instead of providing any assistance on the spot, so I went with my dangling front bumper and headlamp to them, they advised me to replace everything including the part which was not damaged and was just bent a little bit (which I corrected with my hand after pushing a little bit), I said ok can you start the process of repair, to which I was told to check after 12 days as the parts were not available. I repeatedly asked them to provide me a relief by the time the parts will arrive and to that these people said they will call me and I should not inquire repeatedly with them. This all incident happened around three weeks back, and I still haven't received any call from this service center.

Was this review useful to you? Yes 15   No 7
Thanks For Voting
You have already recommended this review
 Comments Volkswagen Vento 2010-2013

Volkswagen Vento 2010-2013 review scorecard

  • Over all
  • 6 Months
  • 3 Months


More reviews on Volkswagen Vento 2010-2013

  • problem in vento car
    By Mr. Snehal Panchal | February 05, 2014 | 9488 Views

    Look and Style - good Comfort -  suspentions( jumper) - front suspenti...

  • Wonderful Car from VW
    By Ramesh Sivaraman | January 06, 2014 | 5443 Views

    Look and Style: Neatly styled sedan - nothing jazzy or sci-fi, stickin...

  • A car with class
    By bhalinder singh | October 30, 2013 | 1928 Views

    What a great experience to have this car Look and Style Beautiful, des...

  • Very good car in this segment
    By bhalinder singh | October 28, 2013 | 1639 Views

    if u want a class under 11 lacs then definitely go for new featured ve...

  • car not for indian roads
    By ravinder singh | August 14, 2013 | 2086 Views

    Look and Style good   Comfort ok Pickup  good positive   Mileage...


Please tell us your city

It will help us serve you better content and best deals

eg. Mumbai, Gurgaon, Delhi
My Comparison