Very bad brand Volkswagen, pathetic customer support

Very bad brand Volkswagen, pathetic customer support

Exterior Good Interior (Features, Space & Comfort) Good Engine Performance, Fuel Economy and Gearbox Good, bad and good Ride Quality & Handling Good and good Final Words None of the above cover what I want to share and why did I give low rating. My experience with Volkswagen is pathetic. Ameo as such is a good car. But Bluetooth does not work with most phones in the market. Volkswagen is so adament on not doing anything to fix the issue. Any new phone I name, they say it does not support. They support only expensive Apple iPhones and Samsung S series. This is utterly non-sense. I am stuck with big name but no function. Their customer care is further pathetic. It is the most frustrating thing in the world. No proper response to the queries, very high head-weight, no care for customer, no response for series of emails. The support over phone is not connected to support over email. Support response is not transparent between phone call and email help request. Request over phone to escalate an issue does not really translate to any action. I am tired by their head-wieght attitude. Volkswagen is definitely not a customer friendly company. I dont recommend any cars from this company. Areas of improvement Make customer support customer friendly.

By tilak gaitonde
On: Jul 26, 2018 | 61 Views
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Volkswagen Polo 2015-2019 User Reviews

4.5/5
Based on363 User reviews
  • All (363)
  • Mileage (89)
  • Performance (77)
  • Looks (117)
  • Comfort (113)
  • Engine (126)
  • Interior (57)
  • Power (95)
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  • Nice car

    The polo is still the best hatchback available in India. The only negative part is the rear seat is ...Read More

    By seby augustineverified Verified Buyer
    On: Mar 05, 2020 | 248 Views
  • Do Not Buy;

    I own a Volkswagen Polo  Diesel DSG Highline model. I bought this car in Dec 2015. Since it has been...Read More

    By girishkumar bhuva
    On: Sep 02, 2019 | 2165 Views
  • World-class Car

    Excellent car, I always refer it to buy for family and friend, good average, low maintenance, awesom...Read More

    By mangesh ninawe
    On: Aug 25, 2019 | 73 Views
  • Good Car;

    Excellent handling and features of the Volkswagen Polo. I have been driving this car from 2011 and I...Read More

    By bhavesh
    On: Aug 24, 2019 | 781 Views
  • German Fantasy Gone Right

    The Polo is the only German solid car which I personally felt happy to drive after Ford Figo. The di...Read More

    By akash bhandari
    On: Aug 21, 2019 | 201 Views
  • Safe Car;

    Volkswagen Polo 1.5TDI Highline. Pros: Firstly we don't want to talk about built quality of German c...Read More

    By gowtham
    On: Aug 20, 2019 | 3183 Views
  • Excellent Vehicle

    It is a very comfortable car with great handling. It has very good security features and gives you a...Read More

    By zubair mt
    On: Aug 20, 2019 | 113 Views
  • Unmatched Quality And Guaranteed Driving Pleasure

    It is an excellent driver's car, it has a solid build quality and assuring drive guaranteed. You wou...Read More

    By mahesh
    On: Aug 20, 2019 | 484 Views
  • View All Polo 2015-2019 Reviews
Volkswagen Polo 2015-2019
Rs.5.46 - 9.81 Lakh*
This car model has discontinued
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