Horrendous experience with brand new POLO

By for Volkswagen Polo 2009-2013 from Mumbai 2010-08-26 19:33:49.0
19 people found it helpful. 3153 ViewsWrite Review
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Friends, I was amongst the first ones to buy the Polo. I thought that German engineering will be excellent, but I was in for a rude shock. The car keeps pulling to the left - so much that within 100 meters of driving you will be in the 4th lane from the 1st. I have taken the car to the workshop thrice in the last 4 weeks. The first time they said its an alignment issue which they have rectified and returned the car - but the defect was never rectified. I had to take the car back to the service station the very next day. This time around they claim that they got Engineers from their Pune plant to check. The alignment was fine tuned again and I was told that the car is fine. Far from it! I really wonder what the Engineer from Pune did, but the car kept pulling to the left - and that too heavy pulling. And the service manager had the audacity to tell me that I may have driven the car over pot holes and thats why this problem may have occured. I did give him a piece of my mind - there are potholes all over Mumbai. I think VW expects that people should buy their car in Mumbai but drive in Germany!! So I had to call the service station again and tell them that the problem continues. This time I insisted that an Engineer should come and do a test drive with me. They were kind enough to send an engineer and we did a joint trial, only to the acute embarassment of the engineer who had to sheepishly admit that the heavy pulling still continues. So the car was back to the service station for the 3rd time. After keeping the car for more than a week, the wise Engineers from VW came to the conclusion that the tyres are faulty and need to be replaced. Brilliant!! so what are you waiting for? Just replace the tyres.. Not so easy.... The tyre vendor - Apollo Tyres needs to come and check. And Apollo Tyres did come and check, and what did they have to say - there is no fault with their tyres. They are perfectly fine. And then the service engineer again calls me to inform that the tyres are fine and the car is now fine.... so then i ask why and how did your engineers conclude that the tyres were faulty?? ANswer - they THOUGHT the tyres were faulty, but apparently they are not. the car is now fine (which is what they told me thrice before). So I am now stuck!! There is a manufacturing defect which the company refuses to admit and I am being forced to take the car back WITHOUT the defect being rectified. Such is the ROTTEN service levels of Volkswagen - a supposedly reputed German engineering company!!! I dont know what to do and feel completely anguished and helpless. I am thinking of taking the Company to the Consumer Court - hopefully that should wake up the Company! It's worth trying. But new buyers - beware!! They have only 1 service station in Mumbai, and if you land up in a similar problem - GOD save you, because VW certainly wont.

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  • samir |26 Aug,2010 10:22:58 PM

    Its really unbelivable that such companies are being so irresponsible. I was planning to buy a VW but after reading this review im afraid i will. Its clearly a manufacturing defect and the company should have acted promptly but it seems they r just trying to wash their hands off.Such companies should be sued in the court.Thank god i didnt purchase VW. I dont have so much patience.

  • Harsh |26 Aug,2010 10:32:18 PM

    Hey Sunil, can you make an account on team-bhp.com and start this thread there for the same. There are many BHPains and Engineers who can help or suggest you.

  • Akash |27 Aug,2010 01:51:23 PM

    This is certainly a safety issue. If the car keeps pulling to one side, you might get into an accident !! VW should definitely take notice.

  • Sriram M |30 Aug,2010 12:58:46 PM

    OMG... Please tell me which variant you bought?.... I booked VW polo 1.2L Petrol Trendline two days before (28th August).... What should i do now?... Take this issue to Consumer court and get a solution. Please keep posting your Car status...

  • sumit kariwal |01 Sep,2010 12:00:20 AM

    hey guys thanks for ur comment.....even i was confused between polo and figo....but after reading this review m nt going to go 4 volkswagen...if any one of u hv any idea about ford figo than plz mail me on my mail id sumitkariwal@gmail.com....ur views are most welcomed....

  • yashin |03 Sep,2010 11:06:33 PM

    A Horrendous experience indeed. Does show without a doubt that VW does not have well trained engineers to handle issues like this, and yes Sunil u should go to the consumer court to address this, i am surprised that a company so well known and reputed can act in such an irresponsible way.

  • abodh |13 Sep,2010 01:57:17 PM

    Thank god I have gone through this review prior to booking VW.Caan any one suggest me any other alternative for a small car of this segment (VW POLO).It should be fuel efficient as well

  • Arun prasad |13 Sep,2010 07:28:18 PM

    No doubts !!! i had read d same complaint tat d carz pulling to left in Fiat punto also !! Only one and its true !! Go for swift vdi (abs)...

  • Ramesh |14 Sep,2010 03:05:50 PM

    Hello All, This is a fake comment and review. Dont believe this.

    Sunil Munot |18 Dec,2010 11:17:07 AM

    and you seem to be the wise guy!! for your info - the company replaced all the tyres to rectify the defect..

  • mudz |21 Sep,2010 03:51:49 PM

    n who is this rames CHEIF JUSTICE???

  • Gopal |19 Oct,2010 09:42:18 AM

    I got my POLO delivered last week and am facing the same problem. Heavy left pull. Hi New Buyers, please do not buy POLO for heaven sake. Worst customer service and a bad product.

  • sandeep Warpe |12 Nov,2010 06:55:42 PM

    Hi I am in the midst of dragging VW to consumer court as the car has been pulling to the left since Day 3 of purchase....anyone with the same problem wanting to join pls E-mail or call Sandeep-9833446297

    Sunil Munot |18 Dec,2010 11:19:18 AM

    did your problem get resolved? You should insist on all tyres being replaced.

  • Anil |15 Dec,2010 10:23:43 AM

    Hey , Thanks for your valuable advise .

  • uarora |17 Dec,2010 10:15:14 AM

    Hello friend.. Could you find any solution to this issue? because I am also facing same issue with my polo. Regards, UA

    Sunil Munot |18 Dec,2010 11:15:38 AM

    well, they did replace all the tyres and the alignment is fine now. you should insist that they simply replace all the tyres.

  • Sunil Munot |18 Dec,2010 11:28:07 AM

    The company replaced the tyres and the alignment has been fine after that. but soon after, a new problem developed. there was too much vibration and i had to go back to the service station. the guys told me that the cylinder head is malfunctioning. They said they will repair; but i insisted on replacement under warranty - which they did. the car is running fine now. But overall, i am still pretty disappointed with the car. The car is very noisy and vibrates a lot when you turn the ignition (even though its a petrol engine; not diesel). the pick up is very sluggish and the vibration gives it a feel of a diesel car. Overall - a big thumbs down. This may be german engineering; but the Suzuki and hyundai small cars are far better..

  • Pranav |24 Apr,2011 06:47:49 PM

    Hey All, i got my polo comfortline petrol a couple of weeks back, and even i face the same problem..the car indeed is pulling to the left. I bought the car from north delhi dealer and when i reported the problem, that ass hole merely apologised and also told me that I might have driven the car in pot holes all over Delhi within 2 days of purchase!!! And later, asked me to go to west delhi dealer as service station is not yet available with him! Nevertheless, i got alloy wheels in my car from outside and did some alignment, so far the things are OK. I thought may be i was a victim of a very rare manufacturing defect(1 in 1000), but reading the reviews here, i am shocked and taken a back that a company like VW can be so casual!!! This is disappointing.

  • Anita |06 Jul,2011 03:54:34 PM

    OMG - Im experiencing the very same thing currently with my new polo 1.4 comfortline 2011 - all the way from south africa, This is serious as im now at the stage where they are checkin on the Tyres as we communicate on the 6 July 2011 This gives me shivers - I cant beleive it - Im also so frustrated and omg when i saw your add - It was like confimration that this is a defect I will show them your ad and expect them to replace my vehicle with a new one excluding defect. Good grief - I am definately going to the Consumer council if this is not sorted out. With this proof - we you can now most certainly get some sort of gratification And im sure there are others out there, I would like to know what your outcome of this will be...please do email me Kind Regards Anita Good luck...

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