Don't buy this car

By for Volkswagen Polo 2009-2013 2012-07-09 17:04:59.0
15 people found it helpful. 4629 ViewsWrite Review
1 ⁄ 5
  • Appearance
  • Performance
  • Comfort
  • Value For Money
  • Fuel Economy
  • Overall Satisfaction

Pros : none

Cons : Service Quality


This mail is to bring to the buyers' attention the blatant disregard for a customer that can be from VW's dealerships. I purchased a Volkwagen Polo Highline Diesel in December 2011. The car was given to the Volkswagen Motinagar authorized workshop for the first service of the car in May. Since then I have been continuously harassed by your company's representatives ever since owing to service failure. Following are the problem areas 1. Time taken for servicing: 3 days as compared to 24hrs delivery as promised by the customer representative. 2. Malfunctioning of Body Control Unit reported. Cust. rep. assured me that it will be imported and replaced. Have not heard from him since 2 months 3. The power window lock has got stuck 4. The steering wheel is giving cranky noise and is not operating smoothly 5. The axle is giving a creaking sound Ever since the first service I am facing some or the other issue and I am very much saddened and angered at the same time by the utter lack of service and respect for a customer. I assure you that I will never be recommending Volkswagen as a car to anybody in my circle This has forced me to take extreme actions one of which I am contemplating is put a graffiti (DO NOT BUY THIS CAR) and roam the car all over NCR. Will put in pics of the same on my page on FB Request you to kindly take some concrete steps apart from usual customer care calls. Regards, A frustrated customer

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  • praveen |10 Jul,2012 08:30:22 PM

    are you sure? are you talking about vw polo? you mentioned u bought it in dec2011 then time for your first service will be in dec 2012 becoz vw cars are year per service.. can you tell for what reason you taken ur car into service? dont give fake reviews...

    Ronit |27 Jul,2012 02:46:35 PM

    Mr.praveen your first service is required after 15000 Kms or 1 Yr... whichever is early.... I think its not a fake review.... it may be good for you but its not good for him.... So do not force your assumption over his experience.

    Ronit |27 Jul,2012 02:46:43 PM

    Mr.praveen your first service is required after 15000 Kms or 1 Yr... whichever is early.... I think its not a fake review.... it may be good for you but its not good for him.... So do not force your assumption over his experience.

    Ronit |27 Jul,2012 02:46:56 PM

    Mr.praveen your first service is required after 15000 Kms or 1 Yr... whichever is early.... I think its not a fake review.... it may be good for you but its not good for him.... So do not force your assumption over his experience.

  • John George |10 Nov,2012 07:32:56 AM

    Hello guys heard about the AT version of Polo. I am really confused now with this news. I was planning to buy a swift Dezire AT version, but now I am not sure whether I should buy Swift dezire or should wait for AT version of Polo. please give me some suggestions. Thank yoiu

  • NEHA DEWANGAN |16 Dec,2012 11:52:45 PM

    I bought polo comfort line diesel in jan 2011...4 times oil chamber leaked n car got still in mid of the road and 2 times engine seized.never got my car back within a month from service station..6 months out of 23 mnths it. stood in service centre..I am literaaly tired n frustated..strict recommendation don't DoO not BUY POLO

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 Comments Volkswagen Polo 2009-2013

Volkswagen Polo 2009-2013 review scorecard

  • Over all
  • 6 Months
  • 3 Months
Positive
81
Negative
30
Neutral
24
Positive
0
Negative
0
Neutral
0
Positive
0
Negative
0
Neutral
0

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