Best car wasted by worst service

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  • Appearance
  • Performance
  • Comfort
  • Value For Money
  • Fuel Economy
  • Overall Satisfaction

Pros : too many

Cons : best car but wasted by worst service

Polo is best car tobuy in below 7 lacs segment but if you are thinking to buy a polo be ready to get a humiliating response from the dealers!!!! i have booked 1.2 lit diesel comfortline polo thay at first said that the car will be available by 3 months .after passing 1 1/2 months they executive head says that my car is not yet ordered to the company!!!my car is not yet started to be constructed!! further more the person handling my case and a lot of others in my area never picks up the phone !!( he might be ordered to do so).this experience i got from KOLHAPUR SHOWROOM. i don't mind to wait but atleast they should communicate properly! they are not doing any favour for me ! its their duty! i am paying for it! i am seriously thinking of cancelling my booking and buying micra!

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 Comments Volkswagen Polo 2009-2013
  • sriram |26 Jan,2011 09:03:23 PM

    Hi Yuvi, I own a Polo Petrol 1.2L. I got my car after 100 days from the date of Booking. The VW faces lot of Backlogs becasue of demand of Vento & Polo which are manufactured in the same Plant in Pune. In my Place, they do not even take an booking for Vento Diesel.... I am very happy with the car and service too.

    Devinder |09 Mar,2011 02:13:18 AM

    you are a sales man

  • hp |07 Feb,2011 03:39:39 PM

    Its with every Volkswagen showroom , atleast if you are buying Polo. I first went to Moti Nagar,Delhi Showroom but after seeing their response time for a prospect customer I moved to Paschim Vihar, Delhi showroom and he came all the way to Noida to get the booking amount. I gave him the cheque but I never got the booking receipt scanned copy till next two days as was promised. So I cancelled booking. I then moved to Volkswagen Delhi South Ex-1, got good initial response. Booked the car in October 2010 and I was promised that on 25 Jan I will be given 2011 model. I got a call from the showroom that car is ready , when I enquired about year of manufacturer they were not ready to share the document Form 22 given by manufacturer by which I can verify the yr of manufacture. When you buying in first quarter of the year its very common practice with the car dealers to give you last year Make.

  • Prad |04 Mar,2011 07:46:26 PM

    Can anyone tell me whether this situation still continues,that is does it take 2-3 months for the car to be delivered,even after its being launched last year.Pls answer as iam planing to buy one

  • yuvaraj |05 Mar,2011 01:26:06 PM

    i received my polo after initial waiting period of about 45 days .earlier i have cancelled my bookins for polo then the company anyhow managed to give my car within 45 days of bookings!! now i am proud owner of 1.2 L diesel comfortline .Car is very good and now my views are changing about the service but it's too early to say anything about it!!!

    Naresh |20 Jun,2011 04:31:41 PM

    Hi Yuvaraj, I read somewhere that Volkswagen neither provides accessories themselves for Trendline and Comfortline variants nor it allows market rear power windows, Fog lamps, remote locking, music player to be used in as it voids the warranty. Is it true As you a re proud owner of Polo, please help Thanks in Advance

  • Manish |08 Apr,2011 01:15:09 AM

    I wud like to buy Polo Diesel Comfortline 1.2L, please let me know how many days it will take for delivery after booking.

    CarDekho Team |08 Apr,2011 05:20:16 AM

    The wait period for VW Polo cane anything between 2 to 3 months depending on your city.

    yuvaraj |09 Apr,2011 11:08:32 AM

    initially they will tell you about 3 months but frankly speaking they will deliver the car only after 5-6 months.but car is good if you can wait this much surely go for it !!

  • Anoop |27 May,2011 03:49:23 PM

    Hello everybody, I am seriously thinking about going for VW Polo deisel, just wanted to know how expensive is the car in terms of Spares and Regular servicing

  • santosh makhija |24 Jun,2011 08:01:14 PM

    i totally agree with yuvraj that A BEST CAR WAISTED BY WORST SERVICE,day back i vistited the showroom for servicing my polo.the initial response was good. they asked me to come back tommrow for the delivery of car,& then after confirmation, i went to take my cars delivery after servicing -- think what THE CAR WAS NOT EVEN WASHED PROPERLY.Nonthing more to say i have asked the manager of the showroom that WHAT PRICE HE SHALL GIVE ME FOR MY POLO WHICH I HAVE PURCHASED ON 21.02.11

    sreekanth |28 Jun,2011 06:00:11 PM

    Yes rightly said. I have got a comfortline (petrol). Delivery was less than 2 months. I heard VW has increased capacity at their plant to bring down waiting time. Experience with the dealer was not that good. No option to customize accessories esp with remote locking, ABS. For those planning for diesel versions, other options like figo (1.4L - 4 cylinder Vs 1.2L - 3 Cyl of polo) would be a bette choice with much competitive price.

Volkswagen Polo 2009-2013 review scorecard

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