Arrogance under the guise of German Engineering

By for Volkswagen Polo 2009-2013 from Bangalore 2010-08-16 13:59:39.0
15 people found it helpful. 2166 ViewsWrite Review
1 ⁄ 5
  • Appearance
  • Performance
  • Comfort
  • Value For Money
  • Fuel Economy
  • Overall Satisfaction

Pros : Very stable, sturdy and stylish car

Cons : Pathetic customer handling


The Polo as a car was the most comfortable for my wife amongst the Swift, I20 and a barrage of other cars that she test drove. Full marks to German Engineering. Then comes the pain..... the dealers Elite Motors have taken the notion of associating with themselves as a privilege. You have to even buy the door mats and mud flaps. Somehow I tried to overlook such things and went to the Hosur Road showroom of Elite Motors. Mr. John was kind enough not even to speak a word to me. When I enquired, he gave me a bucket full of attitude. Then some other sales guy called me up and tried to prove a point that their Hosur Road guys are worthless idiots and I should deal with the one in the city (Magrath Road). Delivery period came down from 5 months to 2 months. Somehow during the entire conversation they had the feeling that these guys were doing me a favour. The word German Engineering was fed to me about 50 times as if we do not hear it on TV. Unhealthy starting point. Excellent German car, bad Indian sales guys. Volkswagen should reconsider how they want to get into the Indian car market. After going through all these review comments, I somehow get reminded of some other big names who came into the Indian market to do a favour to us and then somehow fell in line when their sales declined due to the quality of sales and support. I think I just decided not to go for Polo and maybe buy something which lesser mortals can drive. This will be my fourth car in 10 years and I think the Polo will have to wait a bit more.

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  • Murali |17 Aug,2010 01:27:46 PM

    Agree. The initial interaction by the sales people tells a lot about the things to come. Thats why the fiat suffered miserably and are struggling to come back. They are still paying the price. I had high regard to the VW, but such reviews makes us shy away from buying such cars. This is the third dissatisfaction about VW i have seen on net.

  • shekhar anurag |17 Aug,2010 01:32:31 PM

    sir, High price but low prize

  • rajeev |17 Aug,2010 09:46:07 PM

    Polo was one of my short-listed cars.After going through the reviews,it is one car less to think about.Thanks for the frank opinions.

  • Akash Aggarwal |25 Aug,2010 12:36:25 AM

    i also short list polo, but after going through reviews i think i have to drop the idea, but i still confused , i had short listed some car , can any one please suggest me fr which on ei sud go....1) VW polo 2)Skoda Fabia 3) Ford Figo 3) Swift 4) ritz.....waiting fr reply...... Thanks Aakash Aggarwal E Mail - aggarwalassociates_rules@yahoo.co.in

  • lalit |25 Aug,2010 02:53:23 PM

    hi,i am also planning to and shortlisted WW-polo. Is there any problem with performance of the car...pl guys help me. I selected figo,swift,i10,120,micra,beat with polo.

  • Hemant Malhotra |28 Aug,2010 02:17:02 PM

    @ lalit There is no problem with the performance of VW POLO so you can go for it if you wanna! : )

  • Marut |28 Aug,2010 08:38:28 PM

    I think after sales service could be an issue. The car is something that I loved. Make sure you take in writing that these guys will deliver the guy to you in X months.

  • Rajyavardhan |29 Aug,2010 03:06:39 PM

    Frnds... the car is awesome but is suffering from bad dealership. The performance of VW Polo is not questionable. It would take time for the dealers to get matured and sincere. Bad dealership is what is ruining VW image in India

  • AJ |11 Sep,2010 03:17:02 PM

    I was about to book the Polo last week, with a promised delivery within 3-4 months although I wasn't much convinced on that. Changed my mind at the last minute, on reading negative reviews from owners all over India, and decided to go for the Ritz. I find the Ritz a superb car from a company that had time-tested performance in production, sales

  • sreevallabhan |28 Sep,2010 12:32:00 PM

    i like to purchase a new car. I confused to buy which car. Polo,Ford figo,micra, and Swift . Which is the best one, You compare purchase and maintenace cost. Which one is the best.please give the advise

  • karthikeyan |30 Nov,2010 06:18:30 PM

    I completely agree with Marut. The Elite motors' service is really pathetic. It was a pleasant wait of 4 months for me to get my Polo (1.2 trendline petrol) (booked in April and got in Aug 2010). But, I was waiting for 3 more months for accessories and finally got it done outside. They also messed up with my tax papers and still I don't have the proper one with me. Now, I am following up with them to get back my money that I paid for the accessories. So, please beware of the dealers in your locality. VW have to scrutinize this carefully, otherwise they are going to lose the brand image in India.

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 Comments Volkswagen Polo 2009-2013

Volkswagen Polo 2009-2013 review scorecard

  • Over all
  • 6 Months
  • 3 Months
Positive
81
Negative
30
Neutral
24
Positive
0
Negative
0
Neutral
0
Positive
0
Negative
0
Neutral
0

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