Great Car - Bad Customer Service

By for Tata Zest 2015-01-15 13:10:03.0
61 people found it helpful. 7984 ViewsWrite Review
4 ⁄ 5
  • Appearance
  • Performance
  • Comfort
  • Value For Money
  • Fuel Economy
  • Overall Satisfaction

Pros : The Car

Cons : Customer Service


I own Tata Zest XT and it has been 3 months now. Mentioned below is my experience so far

Pros -

Excellent car, great driving quality, great interiors, exceptional music system, comfortable even on long drives, great ground clearance and suspension. It had an issue initially with car engine stopping on traffic signals or in heavy traffic, however, sorted with software update during first service at no cost. Pickup quality is fine on Eco mode, good on City mode and excellent on Sports mode. One can actually feel the difference while changing modes. Mileage is so far good in comparison to other cars in the same class. Voice enabled feature is really good and system easily understands what you say.

Cons -

1. Pathetic customer service. While Tata has placed good process control plan, however, it fails as Customer Care Executive doesn't seems well trained or hiring is poor. After buying car I got frequent feedback calls from Tata, however, they just read a questionnaire and cannot deviate from it at all or understand anything beyond that questionnaire. Customer handling on showrooms and service center is poor. Anyone coming to buy a car may change his mind as I was about to after my first interaction. Service center staff pays no concern to what you say, they just follow their guidelines. Quality of car cleaning is poor.

2. Doors have light colored cotton pads which easily gets spoiled

Overall if you are buying just car - Go for it as you will not find anything better at this cost. It has all what a sedan costing 10L may have. Do not rely on customer service, you have to manage it by your own and stand on their head to get the work as per your expectations.

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  • RAJENDRAN |21 Jan,2015 04:09:20 PM

    I own Tata Zest XMS petrol and it has been 1 months now. Mentioned below is my experience so far Good things: Excellent car, great driving quality, great interiors, exceptional music system, comfortable even on long drives, great ground clearance and suspension. It had an issue initially with car engine stopping on traffic signals or in heavy traffic, however, sorted with software update during first service at no cost. Pickup quality is fine on Eco mode, good on City mode and excellent on Sports mode. One can actually feel the difference while changing modes. Mileage is so far good in comparison to other cars in the same class. Voice enabled feature is really good and system easily understands what you say. Negative: Nothing

  • pk shrivastava |02 Feb,2015 11:14:05 AM

    ??? ???? ????? ?? ?????? ????? ??? ?????? ?????? ??? ??? ?????? ?? ???? ?????? ?????? ?? ?? ?? ?? ???? ?? ??????? ??? ?? , ?? ???? ??? ?? ????? ?? ?? ?? ???? ???? ?? ? ????? ???? ?????????? ??? !

  • rk |03 Feb,2015 03:17:55 PM

    iesI am planning to buy a new diesel car. Pls help to avice if I shall go with ZEST.

  • amit |16 Feb,2015 10:23:38 AM

    Whats the on road price of tata xe75ps diesel nd if any owner reading this pls kindly give ur consent

  • sreevalsalan |05 Mar,2015 08:19:25 PM

    excellent performance.after three months usage. needs some more fuel efficiency.gear shifting needs more smoothness. but overall value of money. excellent customer care at mohandas motors, trivandrum. keep it up

  • nitin |20 Mar,2015 02:35:25 PM

    I am planning zest. But confused not for car although services issue. I had previous bad experience for tata.kindly tell me more about services

  • ravi sarpanch |03 Apr,2015 06:25:59 PM

    Look and style is good

    mayur |16 Jul,2015 01:59:11 AM

    What is the average, plz let me know frnds....

    Nirmal |31 May,2017 06:08:03 PM

    Diesel: City average: 18kmpl, Highway: 22kmpl-25kmpl

  • bishnu aewak |23 Dec,2016 06:12:37 AM

    Tata compny ki Emergency breakdown diptt ki performance bahut poor hai mai 03 days se complaint kar raha hoon meri tata zest car jo maine April2016 me khareedi hai jo guarantee period me hai fir bhi koi sunta nahi.mai to tata ki car lekar bhool ki.

  • bishnu aewak |23 Dec,2016 06:16:47 AM

    Meri tata zest car ka Agla wheel jaam hai suspension Arm toot gaya hai tata compny 7500 rupye car ko tooching karne ke maang rahi hai meri car gurantee me hai main tata compny se nafrat karta hoon.

  • bishnu aewak |23 Dec,2016 06:20:51 AM

    Meri tata zest car ka complaint no.51146222353 jo 20dicember ko complaint ki thee aaj tak koi responce nahi I hate to Tata compny.

  • bishnu aewak |23 Dec,2016 06:23:32 AM

    Meri tata zest car jiska chesis no.MAT 624031GLB 04951 hai jo compleetly garunty period me hai fir bhi tata baale sunte nahi.

  • bishnu aewak |23 Dec,2016 06:27:48 AM

    Mai tata compny se nafrat karta hoon meri car ko ye compny koi bhi service nahi de pa rahi meri car 04 days se kharab khadi hai jo guarantee periods me hai.

  • Himanjai |30 Mar,2017 12:52:59 PM

    Yes. Tata Cars have been good in performance since eternity, the thing that holds it down is its post sale service. Tomorrow will be getting my Zast XT Revetron. Used Nano for 6 years, awesome car at that price but After my free service got over, i Never visited Tata Authorised service station again, Poor service. But heard now things have changed and I had no regret in purchasing Tata Car so again going to Tata

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Tata Zest review scorecard

  • Over all
  • 6 Months
  • 3 Months
Positive
70
Negative
13
Neutral
6
Positive
8
Negative
2
Neutral
1
Positive
5
Negative
2
Neutral
1

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